Praia do Canal Nature Retreat Small Luxury Hotels of the World.

Stunning location in a National Park for this interestingly designed hotel, rooms are comfortable and well furnished. All the negatives are about the staff, the front desk staff were excellent but housekeeping was terrible (less than 15 minutes to service a room in a 5 star hotel) with crumbs and drink rings left untouched, the outside retrace left dirty the list could just go on. The pool area is nice but again let down by the staff who hang around at the poolside restaurant, if you go and ask for a menu they give you one but you then have to go back to order as they stay inside, sunbeds are left untouched when guests leave and other guests have to remove towels etc and get new themselves. At breakfast it is difficult to get staffs attention and we food the hot food orders often arrived cold. There is clearly a staff issue at this hotel, poorly trained poorly led and unhappy, again with the exception of the front desk team all the staff looked glum, didn’t interact with guests and rarely smiled, this could easily be a 5 star hotel but until the staff problems are sorted it won’t be.

It’s the third time we came to this hotel. It’s located in the Costa Vicentina of Portugal, a strip of land with the most incredibly beautiful, unspoiled beaches. The hotel is a 5* facility, new (2y old) with great rooms and a tranquility that is unsurpassing. We will be back

Excellent hôtel en pleine nature design. Séjour au calme et reposant dans de très grandes chambres bien aménagées. Service et accueil très personnalisé. Piscine apaisante nous n’avons pas pu tester le spa (à réserver). Le restaurant pourrait améliorer la quantité des plats servis. Excellent petit déjeuner.

We are a customer returning to the hotel which is a good indication that we really like it. The place is magic, breeding calmness wherever you are. Its proximity to multiple virtually virgin beaches is perfect to hop on and off and chill in gold sand beaches with a constant ocean breeze and cool waves. This year we had the novelty of a new restaurant which we have visited twice. Once the food was great, but the second time we have noticed some inconsistency in too many details. Service was not at the right level and the prep of the food was just ok (something for mgmt to put a close eye on. This experience simply didn’t match the overall great hotel this is.

Super schöne Hotelanlage & nettes Personal. Gibt eigentlich nichts auszusetzen. Nur eine Sache: kritisch möchte ich erwähnen, dass wir zwar ohne Reservierung auf einen Tisch für das Dinner warteten; die Kellerin sagte uns, dass sie in einer Sekunde bei uns wäre, nach 25 Minuten gingen wir dann jedoch, weil sie wohl auf uns vergessen hatte, obwohl sie ständig an uns vorbeiging.

Väldigt fin miljö, omgivningen och naturreservatet skapar en rofylld plats. Rummen fräscha, maten god! Servicen har en del att önska och där både missar av beställningar skedde, bortglömda bokningar för middag och även miss av att leverera tapas till våra fördrinkar. Dock ingen kompensation för detta utan ett vänligt ursäkta. Dock skuggar inte det allt för mycket då miljön och arkitekturen är väldigt imponerande.

This is a new hotel set in a calm, out of the way natural area in hundreds of hectares of land. It’s beautiful and the rooms are large and well appointed. There’s a stunning infinity pool with underwater seats and a far away view of the ocean. This could be a wonderful SPA hotel where to unwind, rest, hike etc. Indeed we were told there’s a plan to create a dedicated, adults only yoga/spa area, as the current one is pretty, but too small. The hotel will definitely benefit by having a children playground and or adult-only areas, to make it more serene for those who do not travel with children and seek to enjoy the natural, quiet beauty of the area. There’s the lost stunning coastline with up he, dramatic cliffs and rock formations about 20 mins drive away, not too be missed.

Hôtel splendide et très confortable au calme dans une réserve naturelle. Très bon petit déjeuner, piscine splendide, chaise longue très confortable et une immense chambre avec vue sur l'océan. Le tout loin du monde et de l'agitation de l Algarve ! Que du bonheur !

The property is lovely. Rooms were amazing and the food was superb. The staff were so nice and sought to be helpful. However the service was lacking. She. They get that together it will be an incredible resort.

Beautifully designed and elegant hotel. Very peaceful location which must be just as beautiful in the winter. Yoga was ok, not great. Other activity advertised (guided biking tour) was not available during my stay. Restaurant service was very disappointing (definitely not 5 star). Restaurant staff needs training.