La Casa de la Playa by Xcaret- All Inclusive Adults Only

everything is excellent. Best resort I ever been to.will come again for sure

It’s complete paradise

There was nothing I didn’t like

A luxury all inclusive experience

This is the first time we have stayed at a luxury hotel and left a negative review like the following. If the hotel's managers read reviews, please improve your staff training. Especially the so-called special butler service. First of all, when we checked in, we didn't feel that the butler was very active in serving us. When we checked in, there were two duplicate $1,000 deposits. I asked butler for the reason. The butler didn't explain clearly. But when I was changing cash at the front desk at night, I asked the front desk. They made a mistake and canceled one of the transactions. Secondly, when we checked in, butler did not inform us that we need to wear the bracelet at all times. So we thought it was just a room key. When we went to the park, we couldn't do anything. We only have two options, go back to the room to get it or ask the supervisor for instructions, but it may take a long time. So we could only go back to the room. The third point is about butler services. If a dedicated butler can only provide such services. Then it is better to cancel this service. In other words, all the driver attitudes in this hotel are more suitable for being a butler. When we got back to the room today, I noticed a lot of colorful stuff stuck to my dog's blanket. These things are very sticky. It turned out that the colorful decoration in front of the mirror fell off. The new butler we replaced today sent us for dry cleaning.

Excellent

El mejor hotel del mundo.the best hotel of wold

An amazing place and I highly recommend. Even if the hotel is filled you wouldn't feel it since there is plenty of space and the staff is incredible. The base level rooms are all very big and private, each has a small pool and you could easily chill out for the day there. The best food I've ever had at a hotel as well. Honestly there are too many good things to say about this place so if you have the opportunity, I highly recommend.

The butlers are great but could be more proactive at times. We sometimes had to 'discover' things ourselves (for example the room class we had allowed us to use the hydrotherapy section at the spa for free but I never knew and there was no mention of the beach grilling event)

Best hotel ever

insert witty review for a great property here

Service

All good