Holiday Inn Express & Suites Lumberton by IHG

Clean, new, 2 elevators and plenty luggage carts for bringing things from the car to the rooms especially when they are in upper floors.

good stay

Nice property!

Check in was so easy and the lady at the front desk was fantastic. The parking lot is so well lit and there are many dining options within walking distance of the hotel. The hotel seems to be very new and the room, hallways, and lobby was absolutely spotless. The beds were so comfy! I loved that the soap, shampoo, and conditioner was actually Dove brand and was in bottles on the wall. We did not eat at the breakfast buffet but it looked like there were many options to choose from. We would definitely stay here again.

Excellent location, private, and quiet. Lot of food options around.

This place has all the holiday inn space, amenities and great breakfast. I think they're severely understaffed because the rooms could've been a lot cleaner. It looks clean enough but if you look deep enough you'll notice that not everything was deep cleaned. Smelly shower curtains, a little moldy in the shower, bathroom didn't feel disinfected and floors were not deep vacuumed so there was a lot of dust. The employees are super friendly and helpful. Breakfast was pretty good and 24 hour coffee was a huge plus. Hotel was very quiet, definitely a better clientele than the cheaper hotels. I usually expect a lot more from holiday inn.

Easy to access

This is a nice building that is being run like a cheap motel. Upon check in we were charged an 50 dollar deposit for incidentals. No explanation as to what that was. Our room had a dirty floor and a filthy shower. My fiancé had a hot shower the night we checked in and I waited until the morning. At 7 AM there was no hot water. I don’t mean it was luke warm, it was COLD. When we went down to speak to a manager, an employee in a t shirt let us know she was the closest thing we were going to get to a manager. Regarding the 50 dollar deposit, that was in case we “broke something “. Really? They refunded it without even seeing the room. What was the point? Regarding the dirty conditions in the room, no comment. As far as the cold shower “ That’s normal when we have a full house”. We never saw the lot more than half full. No apologies offered, just excuses. Contacted corporate which took some persistence but they promised a refund. As a side note the pool is closed pending state inspection. (Dirty) which seems to happen frequently based on other reviews, and they don’t provide this information when booking. What a shame that poor management is ruining this business.

Great stay for the price. Clean, modern, spacious. Great breakfast choices.

Quiet clean