InTown Suites Extended Stay Huntsville AL - NASA

Nothing

My dogs were denied to stay bc I was told that I would have to show her something from my doctor and it couldn’t be my therapist. A therapist is a type of doctor, if I wasn’t already mentally drained from my situation I would have reacted differently. Because right after I swipe my card she wouldn’t give me my money right back even thoe I misunderstood that situation. Then I ask for a cart to bring my stuff in and I am told it’s not the Hilton they don’t have one and I’m not allowed to bring “a lot of stuff in her building” I’m confused bc it doesn’t have anything to do with being the Hilton or not … it’s the fact it’s an Extended stay with three floors. So me my 2 kids and my disabled mom had to carry all our stuff and explain the fact that I had planned on living here with my family of 4 for at least a month or 2. So I tried to use a Walmart cart to get my stuff out because I couldn’t stay there no more than that week I paid for, and I guess I missed the no cart policy. I didn’t understand why it would be a problem if they don’t have the cart to fulfill that or that the place looked and smelled terrible the cart wasn’t going to hurt the Image of the hotel.

This placs is ridiculous. The office closes at 7pm and there is number to call. I arrived at 8pm and called the number. The perspn who answered said they're closed until 10am the mext morning. I asked "Where do you want me to sleep tonight, in my car?" He responded "I guess". This place needs to be put out of business.

Sheets not clean ! Dead bugs in the bed👀

Had baby roaches coming up from the hardwood floors, grown roaches in my room and some other kind of bug that bit me twice before I killed it.

You clean your own room.

Kind and caring folks in that building