Home2 Suites By Hilton Hayward

Nothing

Before we checked in the front desk went to check to see if the room was available. We waited 10 minutes. Than were told the room was cleaned. We go into the room and someone else’s belongings are in the room. We were in a rush for our kids performance so we got dressed and left. After the performance kids were in the room and staff let random people into the room to get their belongings. My kids hid when they heard the door open. This is unacceptable and not safe. My kids told me in the morning what happened. This is a safety and un sanitary. I need a phone call from a manager.

Nice hot breakfast every day, small variation of the bread options if you stay for multiple days. Hot coffee and tea are available 24 hours in the lobby. Two computers are available for guests for quick research. Friendly staffs.

Housekeeping is by request only, which is ok. Sometimes I would like only the trash to be removed, but they forgot to leave u a new trash bag.

The staff is extremely friendly and helpful. ⭐⭐⭐⭐⭐

My only concern is the pricing I was surprised how room rates vary from day to day especially between weekdays and weekends. While I understand that rates are based on demand the large difference in cost, can be very frustrating for loyal guests and those staying for extended periods. More consistent and transparent pricing would make an already excellent hotel even better.