Holiday Inn Louisville Downtown by IHG

location is good, the rooms are clean, beds are comfortable

parking is $30 a day, found it a bit expensive

Didn’t love getting in the elevator with local crack heads

Gute Lage, freundliches Personal, schönes Zimmer

Eine Lampe im Zimmer war kaputt.

The room was nice and clean

Was not told about changes that the made as far as debit and credit cards that they can use. Always paired for the room using Chime Card,or Pay Pal. Never had any problems with the card at all,now they just changed on what cards they take and never told anyone about this. Yes it tells you what cards they accept, but I have seen people pay with other cards too,like Chime,PayPal and Wisely.

Comfortable room. Easy in and out.

They wanted $35 plus tip to vallet park my car. That's a bit extreme considering I arrived at 8pm and left at 630 am.

Room was very clean and maintained well

Did not realize when booking that the only parking was valet parking and the cost

The property is a lot smaller and on a cramped corner.

Unfortunately, my stay was disappointing overall. The room itself felt quite cramped, and there were several maintenance issues. The overhead light in the room did not work, and only two of the four lamps were functioning. My biggest concern was the interaction I had upon arrival with the valet attendant. When I pulled in, he immediately stated that the lot was full, despite there appearing to be several available spaces. I politely explained that I was checking into the hotel and had a reservation. He repeated that the lot was full. Wanting to understand the situation, I asked for clarification and specifically whether that meant I would not have parking despite having a reservation. He responded that wasn’t what he was saying. Since I still didn’t understand how parking was being handled, I asked again for clarification. At that point, he looked at me and said, “Actually, I don’t give a ****. Park where you want.” The interaction was strange and completely unprovoked. I was not being rude or argumentative—I was simply trying to understand the parking situation. Additionally, the entire first floor smelled strongly of marijuana. The odor was noticeable enough that it could be smelled from the third floor. I will say that the front desk clerk was polite and professional, which I appreciated. We were also able to hear loud aircraft noise throughout the night. To be fair, that is partly on me, as I was unfamiliar with Louisville and did not realize how close the hotel is to the airport. Overall, the combination of the poor first impression, maintenance issues, strong marijuana odor, and noise made for an unpleasant stay. While I appreciated the kindness of the front desk staff, I would not choose to stay here again.