Staybridge Suites Racine Mount Pleasant by IHG

Quiet, clean, helpful staff

Room TV did not work and staff would not fix until Monday.

BEWARE. This hotel added on extra charges at 3 in the morning thinking we would not catch it. The room was prepaid so the only thing they would need to get is a card for the incidental hold. They took a card for the hold when we checked in and the $100 hold posted immediately to my account. Then almost 11 hours later used that same card to place additional charges in the middle of the night, (roughly 3:46 am). I have encountered this scam before at another hotel unfortunately so their explanation that it must have been reserved under a "different kind of room" in their system did work, especially when I asked them to show me what they mean or give a print-off of the change summary and they said they couldn't because "nothing in their system shows the charge they are just guessing that is what it must have been". Note to other travelers, if the hotel has no record in their system it's a warning sign that an employee is charging to a card under purchased goods like from the convenience shop most hotels have. At check out, I asked for a full print-off showing all charges and again they still could not provide anything to show the $114,96 charge from 3:46 in the morning and could only say it should automatically drop off when the incidental hold does. In addition, the staff at check-in and the morning check-out staff were among the worst I have encountered. The overnight staffer was pleasant enough.

The room was awesome, had everything you could ask for. The beds and pillows were comfortable to sleep on. The breakfast was great. We definite will be back to stay.