Trivelles Rochester

I have never had such a bad hotel experience! I was in the bed and felt damp - lifting up the sheets and mattress protector the mattress was covered in urine. It was a few days old and stank. The staff tried to deny this was urine, looking at the perfect white ceiling and claiming a leak. We were ushered into another tiny, unsuitable room with no apology. It was truly distressing. I have sent pictures and a request for refund/ compensation and await a response.

nice and clean property at reasonable price

Walking distance to main town, stone throw away from the Strood station, clean room, nice toilet but really very small room. Good thing i stayed only for a night, but overall experience was good. Safe place.

The hotel was very clean but basic. Bed comfortable. Bathroom was small but modern. We were on the top floor with no lifts which might be a problem for older people but was fine . We was given a key card which could get us in and out of the hotel at anytime . The hotel suited are needs for a very nice stay .the hotel is right by strood station but i didnt get bothered by train noise.

Room smelt of smoke so i opened the window and went down to inform staff. When i complained they stated the smoke was coming from outside in on which was absurd since i was on the second floor. Shower was leaking and the guy on the front desk refused to provide a seperate room inspite of the entire bathroom floor flooding. Finally agreed to provide an alternative room which magically became available which had 1 of 4 spotlights workings. More light was available from the bathroom. Also do not expect a working tv no signal

Pleasant and wonderful

Room as described. It was quieter than I expected despite being by a road, and comfortable. It is conveniently near Strood railway station which is well supplied with trains from Rochester in the evenings, so you can spend an evening in Rochester and then get the train back. I didn't try the breakfast delivery option but walked into Rochester instead (about 20 mins walk).

Would be helpful to have a buzzer to press when needing attention at Reception and not just the outside bell. Otherwise very good

The receptionist was so accommodating and helpful, great price just no AC and it was a very hot day. But did provide a fan

Parking in local car park problematic. Managed to park outside hotel, but, had to vacate before 07:00 in morning.