Holiday Inn Express & Suites Charlottesville by IHG

Breakfast was fresh and we were very pleased to have many gluten free options

I cant think of anything we didn't enjoy

Staff was so helpful and friendly. Breakfast was great and we enjoyed the warm pool.

No complaints on anything.

Very nice, clean beds, 24hr coffee.the best though was Mary at the front desk she was amazingly helpful and so nice!

Nothing.

Very friendly staff

Eggs were ' rubbery '

The room was quite special. We did not partake of any meals offered by the hotel but their coffee was excellent. The location was great. We had no complaints at all.

The staff were friendly and the location was in a good area. I liked the products in the bathroom.

The floor was dirty in our room and the pullout sofa needed to be replaced-very old and raggedy. The breakfast was ok and there was only one lady trying to do everything on her own. The pancake machine stopped working. One of our lamps did not work in our room. Also, the ice machine was all the way on the first floor as opposed to having one on each floor.

The breakfast was excellent. Gluten free muffins! Delicious hot eggs, sausage. Juices, bagels, cereal. Yum

My check in experience was difficult. The problem started when I arrived before the check in date. I had originally provided a check in time around 3pm. I arrived at noon. I could not check in early which I understood however I explained to the check in clerk that I would be returning until late. When I did arrive around 9pm, they had reported me as a no show. The clerk had difficulty with the computer system and had to call two different people to help him assign a room for me on the computer, took a while. The next evening my room key would not work. All of the team were very courteous and professional. However, I think that the problem started when the staff person I dealt with at noon did not update the reservation system to show I would be arriving later than originally scheduled.

Amazing hotel , very friendly staff

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This stay was one of the best I’ve ever had. It was so peaceful. You couldn’t hear anything, inside or out. I will definitely be staying there again