WoodSpring Suites Round Rock-Austin North

Horrible service by “Barry” .. I was up priced what Expedia had priced me before . Gave me a hard time getting my room , very unpleasant , my room was closed from the top lock lever thing and when I asked to get help to get into room front desk guy gave me an ugly look As well as verifying again if it was my room or not when I had just gotten the room 10 minutes before from him..

There is some bed smell out side room in lobby area but overall excellent

There was no shampoo, conditioner or soap

The night manager was very professional and his customer service awesome. He made me feel like at home.

since the first night, both me & my husband & I got bitten very bad by something. we checked the bed and saw nothing but continued to be bitten. we went to by bug spray which did not help. we suffered severe bug biting the entire stay. we couldnt really report anything because there was rarely anyone there. also, getting in & out the building was a pain. you had to use your key to get in even during business hours. there are HORRIBLE smells throughout the entire building to where you had to hold your breath and walk super fast.

Nothing

The hotel will not let you check in after midnight. They force you to buy another room so I didn’t even get a chance to stay in the room. I want my refund.

I was met by a friendly professional gentleman and check in was seamless. He informed me of the facility and expectations. Would stay here again!