Embassy Suites by Hilton Nashville Downtown

The hotel was very clean and tidy.

The hotel was 30 stories and only 2 of the 5 elevators were working. I waited over 30 minutes one morning and ended up taking the stairs to get down. The pool was also out of commission and when I asked the receptionist if they posted that somewhere because we booked this hotel specifically for the pool because my 3 kids were coming and her response was "no, its an amenity so we arent obligated to notify our guests". She was extremely rude and didnt care at all.

It was convenient, clean and everyone was friendly and breakfast was great!

The 600 I got charged for resort fee

Great stay! More buggies needed at check-in!

It was great!

L’emplacement

Attendre 30min pour que quelqu’un vienne ouvrir le canapé lit, puis 30min pour les draps et 1h pour les oreillers alors que vous aviez fait la demande au préalable et qu’il est tard… le téléphone cassé dans la chambre donc obligé de descendre à la réception de chaque fois, mes enfants se sont couchés très tard et personne n’en avait rien à faire Il y a bien mieux

Breakfast was great! The line was very short and the food hall was clean.

Elevators took a long time, anywhere from 10-15 minutes to go up or down. We were given free drink vouchers for the evening reception, line was all the way to the end of the hall. Pool closed at 5PM which was also very frustrating.

Location was perfect and close the downtown bars

Access to room service due to the room phone did not work. The sofa bed was slanted & uncomfortable

The rooms and location

The additional $25 charge and they tell you that you can use it or lose it, but they have limits on what you can get. No beverages or chips.

The property was clean and very well located.

The staff was not very friendly and seemed offended when I asked simple questions. I think having a check-in at 4 PM and closing the pool at 5 PM. It’s kind of a rip off as well as giving customers complementary drinks and snacks were only for a limited one and a half hour time period. Especially considering the drink tickets had no time limit printed on them so we weren’t able to take advantage of them anyway. This also seems like a rip off. The parking at your hotel was way too expensive considering we are paid guests. Other parking options open to the general public were much cheaper. It doesn’t seem right, where we are your customers and you rake us over the coals for the parking. I mean, it’s not like you’re not making money off of us already.

excelentes no tubieron la abitacion que abia reservado pero me dieron la opción de una con una mejor vista

Location and quality of facilities

Often had 10 minute waits for the elevators