The Venetian Prestige Club Lounge

Not what I expected

We had a prestige club suite which was a great size and the attention to detail when designing the suite was outstanding. We frequented the prestige lounge daily and we’re always welcomed by all members of the concierge team. Each evening we enjoyed complimentary cocktails served by an exceptionally friendly waitress Mary. Mary was always happy, as were all the staff, but she spent a great deal of time with all the lounge guests, talking about their day & offering advice through her local knowledge. Having such great staff really makes the stay better - you feel like there is a friendly atmosphere & feel comfortable. It was our first time staying at The Venetian, we’ve been to Las Vegas many times and this has been the best hotel by far. The location is central and we had a bus stop right out front. We will be back!

everything about this hotel room is beautiful, from the views outside, to the tile mosaics in the entry way. Except the bathroom, the tub was completely clogged with hair and it won’t drain properly.

The Prestige Lounge was not worth the extra money, except for a better view and not having to go to lobby for coffee. The staff there didn't really do anything the regular concierge could've done and the food in there was AWEFUL. Going through to the lobby, the smoke was almost unbearable, but laws very in every state. The restaurants were good and we could walk places. The pools weren't very good compared to other pools...boring.

Everything was great except the check in . We arrived a little early and was told we would get a text when our room was available . We never got the text and when we went back to the check in desk on the club level 4 hours later , we were told that sometimes the text does not work ? ? ?

Upon arrival the line for the valet took a long time. Once inside the staff wasn’t helpful at helping us find the correct area to check in for the prestige lounge. We walked back and fourth before finally being pointed in the right direction with a description. The bellhop service quoted us 10-15 minutes, but it took over an hour for our items to arrive. We had to be in the room to receive them, so we were unable to take advantage of the club lounge. That was really disappointing. Otherwise our stay was pleasant and the suite was very clean.

It is absolutely stunning and I’m thrilled to stay there for 8 days! It is absolutely clean and very well organized. Thank you for welcoming me and helping me as a Deaf person. I definitely will come back for sure!

It was nice, just nice, rooms were large and nicely appointed, staff nice but for extra amount the prestige room was not worth the extra as we didn’t utilise it much and the pool was closed. Paying a resort fee and prestige upgrade and the pool being closed seemed a-little unfair.

The hotel is very nice overall but not very clean. Also, we tried to get a late checkout because my husband had to work and we would have needed 15 minutes and there wasn't any options except a recording saying it wasn't available. You would think that hotels trying to have guests want to stay with them would try harder but I guess we will just stick with other hotels next time we are there.

A great property, offering everything you could want!