THE HOTEL HIGASHIYAMA KYOTO TOKYU, A Pan Pacific Hotel

Brilliant breakfasts, staff were always lovely, and the room was very spacious! Loved having an outdoor foot bath, too. There's so much walking in Kyoto, it was a relief to use it at the end of the day.

Gym was a tad smaller than how it looks in the images, didn't realise the washing machines were pay to use, and its about a 15min walk away from the city centre. That's not the worst by any means but if you're walking all day every day you notice it.

The location was great. The property was picturesque. The staff were excellent, and our stay was made really comfortable and cool.

We were a family of four, and then we had two rooms. We asked them to book the two rooms nearby, but it is nearly a 500-meter walk from one room to another. All the corridors look extremely the same. It's a bit confusing.

The location was definitely the best part of the hotel. It was very convenient and close to famous places in Kyoto such as Gion, and Higashiyama to name a few. Basically it (in terms of positives) unfortunately.

Very disappointing , especially considering this is advertised as a 5-star Hotel. First of all, the cleanliness was very underwhelming.When we entered the room for the first time, we found belongings and drinks (soda cans) from previous guests hidden behind the curtains. This was extremely concerning because it clearly showed that the room had not been cleaned properly or thoroughly inspected.For Japanese hospitality standards, this was honestly very shocking and disappointing. Secondly, the service from the staff was far below what would be expected from a hotel of this level.We wanted help booking a geisha show event, but the website was entirely in Japanese, so we politely asked the concierge/front desk if they could assist us. We were simply told ”No” and that it was not her job. The way we were brushed off so easily was honestly surprising and made us feel like our request meant nothing. A 5 star concierge service indeed. Finally, the breakfast experience was extremely underwhelming. The breakfast buffet area felt like a multipurpose room with a few tables placed inside which resembles a at-home bachelor party rather than a 5 star hotel buffet. The food selection was very limited , and both the food and coffee were cold. Overall, it did not math the quality or standard we expected.

Great hotel. Very nice interior, nice rooms with quite a good size, good beds, accommodating and service minded staff. Good breakfast. Good location, very nice area and shrines nearby, walking distance from the center and Gion. Free shutlebus to the station. Helpful staff when it comes to luggage transport to the next hotel. Would stay here again

Nothing