stayAPT Suites Houston-NASA/Clear Lake

It felt like home

Front desk hours on Saturday was not convenient

Location was good.

Property had strong smell of pet urine in the lobby, waiting area and stairwells. So much so I held my breath when walking through those areas. Needed clean sheets and was told they don’t give those out unless you stay for a week. Tv in the living area did not work and when we told front desk, they said they would send someone and no one ever came. Beds were uncomfortable - could feel the springs. Pillows were unusually small. Front desk staff was difficult to locate at various times throughout the day when we had needs. Checked in and was told my total included pet fee. Two days later my credit card was charged one night stay which is the exact amount had I cancelled my stay.

Great staff, location

The smell of room, some kind of air freshener was sprayed, terrible. Had to come home and wash clean clothes to get smell out. Not clean worn and tattered carpet. Shoes were sticking to floor in kitchen. Floors were nasty!!!!