The Crazy Water Hotel

Just a peaceful setting. No rushing around. Clean and comfortable rooms. Staff was friendly and hard working.

Every one and everything was wonderful.

The hotel itself is beautiful. The staff go out of their way to make sure you enjoy your stay. Make sure you take the time to relax and enjoy the wonderful surroundings.

We stayed in a King Suite and it was lovely! Loved having a kitchen space for breakfast in. The furniture and decor were comfortable for relaxing. The bed was very comfortable. The area around the hotel appears to be getting new curb and sidewalk. The only reason I gave 4 stars to outside area is because of its lack of handicapped accessible sidewalks from the parking area.

Nice hotel with friendly staff

The room was wonderful. At check in asked if we needed a reservations for dinner. Told no get there we had to sit in lobby because inside of restaurant was full of outside reservations. I had dogs and someone brought their dog and it barked for over 4 hours. It finally stopped a little after 12:20 am so we can sleep. Nice but not worth the money

If you like old refurbished then this is your place. It’s two rooms, bedroom and living space with kitchenette. That was a pleasant surprise. There are some fun shops on the property main level. Very cool toy store and a boutique that carried items from a Louie Vuitton bag, Julie Vos jewelry, and so much more. Do know where the outdoor fans are and stay far away. We asked to be away from the elevators and loud noise and ended up on the back side of the property right above the fan system for the hotel. Overall, we would definitely return just not in that area.

Clean, but bathroom floor was sticky maybe by cleaning solution? I had the street side room and it was very noisy. First room I received had the view of ugly roof top no view. Mineral wells needed a hotel like this.

A beautiful Venue under TERRIBLE management. First, I want to say that I'm actually sad that I have to give a negative review of this venue. However, because of the level of unprofessionalism of ONE, who happens to be the General Manager (Bridget Shelton), I have no choice. We chose this location for our wedding reception dinner. At the time, I was working directly with their event coordinator. She was, helpful, accommodating and very knowledgeable, making planning much easier. Unfortunately, two months before our event she took another position elsewhere. I was informed by Bridget that they would not be replacing her but that her and other staff would make sure I was taken care of. I was disappointed because I knew I was losing the one person with experience. Although the other staff did their best to step up where they could, we definitely felt the absence of their event coordinator. Bridget promised to step in but then was NEVER available. Her lack of availability was accompanied with excuses which included details of her personal life plans such as a grandmother birthday week and a daughter cheer event, as if her personal life was relevant to my situation. It even went as far as her gaslighting me saying, "well don't you have a wedding coordinator for this?" even though this was a meeting scheduled by the event coordinator before she left as part of the planning process. With such a big day closely approaching I was doing my best to keep things positive, wanting this day to be surrounded with happy thoughts. It seemed Bridget would have NONE of this. When we had our final head count and needed to pay our balance I was expecting this balance to go down since we had reduced our head count by 25 people (from our original estimated count). To our surprise, the balance went up significantly. When I asked Bridget, her response was, "Molly, it's simple math". This comment was actually said to me several time throughout our conversation. However, if it was such "simple math" then why was it not done correctly by Crazy Water in the first place when I received my estimated balance from them? The conversation was eventually shut down with Bridget saying, "I will be direct with you. We need this remaining balance paid today or you won't have food at your event. How's that for direct?" Wow! Fighting back tears and being less than 2 weeks from our event we had no choice but to pay the balance. I will finish this review by saying, the staff that we interacted with (other than Bridget) were really great. I feel bad that they are under such a terrible example of leadership. Bridget should NOT be in any aspect of Hospitality, let alone a position of management. Throughout our time at Crazy Water Hotel, we had several conversations with staff member and other associates of Crazy Water Hotel. They all confirmed this. Bridget was a wet blanket who went out of her way to make our special day not so special. In the end, we didn't allow this. We can not only NOT recommend this venue, we have made it a point to deter people from this venue until better management is in place.

It is an old hotel but very nicely restored. Loved the large bathroom with double vanity, free standing soaker tub and large walk in shower. Very clean. Staff friendly and helpful. Will be back when we can stay longer.