Element by Marriott Waco

We really enjoy the hotel and amenities. The staff at the desk are always very nice and helpful. We are going to continue staying there in thee future.

Very clean. Very neat. Staff was nice. Pool area and patio nice!

NA

Rooms are spacious and fantastic! Loved the full kitchen. Gentleman that finally checked us in was AWESOME. Super helpful, apologetic and informative on traffic issues. THANK YOU, Sir

I understand it was a busy weekend with a giant concert in town, so I know there will be some issues. But the woman who “checked us in” was lacking in the customer service department. Our checkin was emailed for 3pm, we arrived at 3:30 to the woman telling us room wasn’t ready and she didn’t know when it would be. There was a bit more of a rude exchange, and we were told to just sit and wait. The gentleman got us all checked in & set at about 4:10pm. He was great.

Housekeeping did not come on the day we needed them to but was knocking on the door on checkout day at 9 am and again at 10:15 am when checkout was 12pm. Hotel is situated in a very weird location road noise is loud.

Beautiful hotel Simple and clean

Loved everything about it!

I liked the big enough rooms for all the family to stay together. 2 adults and 3 kids all fitted comfortably. Facilities looked very clean and modern. The outdoor area looked great for entertainment.

At times the staff looked a bit overwhelmed. We arrived there at night and I had to wait at the reception for around 10 minutes before someone showed up and was able to help us with check in. Probably the girl also had to take care of other things. Breakfast was different more like a restaurant style I liked it you order food then they call out your name to pick up the order looks more clean and presentable but the area where you self serve your drinks and get utensils was unattended. Coffee spills everywhere, no cups for the juice, no forks and no ice tongs. We let staff know and a boy came out off the kitchen to take care of things.