Sussex Motel

The room was decent for the price. No frills. Extra chairs were good.

Glasses for water would be good and a small coffee pot as they had none at all.

The room was nice, Large open and clean.

The outside appearance was pretty dingy

The bed was clean and comfortable, parking was labeled which made it easy for the rooms.

Our tub was full of rust which they told us to cover with a cloth bath mat inside of the tub. There was no closet space, or any space to store belongings. Trash cans were extremely small and was not told where to leave trash, so trash was just left in the room.

Comfortable and good size refrigerator and microwave. Couch. Hot water

Nothing

Comfy bed and exceptionally clean. Nice size room too.

The room was recently renovated and it was so nice and comfortable loved the decor.

DO NOT BOOK THIS MOTEL!!! When you google this motel it shows vacancy through third party booking such as Expedia BUT NOWHERE DOES IT DISPLAY THAT THIS MOTEL IS NOT 24 HOURS. My house ran out of power and heat due to the BAD snowstorm and in the middle of the night I booked a room for 90$ with this motel, and they WERENT EVEN OPEN!!! My cellphone battery died and I was left stranded in the middle of a snowstorm AT 3AM!!!!!! Thankfully a stranger at a nearby gas station guided me towards a highway that would lead me to more hotels that were actually 24 hours. Later when Sussex Motel opened, I called and explained my situation to the representative. The woman I spoke to cancelled my reservation as we were on the phone and said I would get my refund within 10 business days. That was January 28th and it is now March 2nd. After 10 days I called for weeks, and they refused to answer the phone. When they finally answered I was told that I should have received it and that they will speak to their superior to see what happened. When I called again for an update, I was told that I would not be getting my money back and that there was some sort of mix up with my name which made absolutely no sense to me. I paid 90$ for a room I never even stayed in, for a motel that doesn't even stay open for 24hours. After telling me for more than a month I would get my refund they turned around and said that I wasn't and stole my money, claiming my refund went against cancellation policy. If that were true, then why was I told that I would be receiving a refund to begin with? DISGUSTING AND BEYOND UNPROFFESSIONAL. I reported this motel to the better business bureau, The Advertiser News North, and Sussex County Court for stealing my money and having misleading information online. My lawyer is reaching out to them as well and they aren't answering. I hope this review protects others from having a horrible experience with Sussex Motel.