Holiday Inn Express New Rochelle by IHG

The property was well-maintained, clean, and pleasant. However, a mistake had been with the reservation. We were in New York for a conference and needed nights, which we thought we had reserved. My wife came back to the room on the afternoon following the second night and found everything gone. She came downstairs in a panic. Someone at the desk overheard and told us our bags were in the storeroom because we had not vacated the room on time. when I told them I had reserved 3 nights, they a told me no, it was 2. They told me the hotel was booked up that night and they couldn't help me. We are in our 70's and from the west, unfamiliar with the New York City area. When I gave up on trying to get them to inconvenience themselves in a crisis, I asked about other hotels in the area they gave me 2 and didn't offer to contact them for vacancies. The one that did was at least 2 miles away, and we were on foot with luggage. I understand that our country is more and more all about money and not about treating others as one would want to be treated in their circumstances, but you would think that even just the motivation to promote return business would make hotel staff show some concern for their customers.

Beds were comfortable. My only critique is the room was stale smelling and the bathroom doesn't have a exhaust fan.

Everything

It was very quiet and the staff was friendly

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Comfortable.

Staff were friendly and helpful. Hotel was clean and well kept. Breakfast was good though more seating would be helpful

Very surprised by the hotel. Room were clean. Breakfast , gym. Parking way too expensive.

I didn’t like they didnt have washer machines other than that it was welcoming

Great and neat hotel in a nice neighborhood.