Hyatt Centric Buckhead Atlanta

Location

After a long flight from New York, I was greeted by a friendly valet attendant named joe. He kindly helped me unload my heavy luggage and storedit for me while I park my car in the self parking lot. The self parking lot was $40 a night, which I found expensive considering lot is uncovered. I was assigned room 905, which unfortunately is located next to the freeway and is extremely noisy. I could hear cars constantly speeding throughout the night. I contacted the front desk regarding the issue, but since the hotel was sold out, I was told there were no alternative rooms available. The window also did not appear to provide adequate sound insulation from the freeway noise. Later that evening, after returning from dinner, I discovered there were no available parking space left in the parking lot. Once again, Joe stepped into help. He took my car while I remain in the passenger seat and drove through the parking area searching for an opening. He noticed a vehicle with its lights on and kindly ask the guest if they were leaving. Fortunately they were, and Joe was able to park my car for me. Joe provided truly exceptional customer service and was a highlight of my stay. He is far the best valet attendant I have ever encountered. His professionalism, initiative, and pride in his work were outstanding.

Great accommodation, the staff members were extremely polite and helpful. Absolutely stunning views on the rooftop. I really enjoyed my stay.

Didn’t experience it but smelled delightful.

Everything was far better than expected.