Kasa The Addison San Francisco

Not the best experience! No baggage storage as we couldn’t check in for a few hours , was told to use a storage facility away from hotel , not what we wanted to do after a long haul flight , plus with the homeless walking around there drug users sat in a car outside, took a few phone calls to even find our booking, that was 2 weeks ago and still waiting in my deposit back ! No happy at all and I’d recommend stay somewhere else including the area !

I absolutely love this stay! Close to shops and attractions. Plenty of ways to get around , buses, bikes and ride share . I would use lift , uber is more pricy. Cute apartment type stay , loft . Bed was comfortable. My only complaint was the sky lights right over the bed. I'm on vacation lol would have been nice to sleep in. Not that big of a deal , you will need eye mask. Safe area.

Fantastic place to stay in a beautiful neighborhood. The rooms have everything you would need including laundry. It’s close to Golden Gate Park which was great for our team working at Outside Lands. We’ll be back!

super comfortable bed, really nice having a virtual check in! super great area. They provide you with some complemetary snacks, water and even a drink

The staff was beyond helpful and the unit was very comfortable. The cleaning team is also amazing!!! They are the nicest people and do such a fantastic job.

The location is great, but very expensive. We like having a kitchen and laundry facility. There is no fan provided, so be prepared in warmer months. The bathroom door is frosted glass and does not reach the ceiling.

Súper confortable bed, full-size fridge, most anything you need for a more homey experience - including welcoming your dog. Seamless reservation process. Convenient key-free access. I will absolutely stay at Kasa’s Addison and investigate other Kasa locations.

AVOID! We have encountered several significant issues that have greatly impacted our stay: - **Cleanliness**: Upon arrival, we found towels with visible hairs (a lot) and disturbing amounts of hair and debris inside the washing machine. Additionally, dust was present on the floors, creating an uncomfortable environment. - **Bathroom Privacy**: The bathroom is situated directly opposite the kitchen and dining area without a fully closing door, which lacks the necessary privacy for guests. This arrangement is far from what we anticipated for our stay (I.e., someone using the toilet, whilst eating right outside - awful layout). - **Disruptive Wi-Fi Device**: The Wi-Fi device emits a constant flashing light right next to the bed (genuinely right next to the bed), disrupting our ability to rest peacefully through the night. - **Noise Disturbance**: The walls are alarmingly thin, resulting in constant noise from neighboring units. We have struggled to sleep due to the disturbances from both sides and above. - **Lack of Privacy with Blinds**: We faced a significant lack of privacy as we were unable to open the blinds for natural light, as they faced directly into another residence. This situation considerably hindered our overall comfort during our stay. - **Subpar Customer Service**: The customer service is outsourced to a team in the Philippines, which has proven to be unresponsive. When they do reply, their responses often feel scripted and provide little genuine assistance, further exacerbating our frustration. - **Refusal to Refund and Allow Check-Out**: Despite the numerous issues encountered, our request for a refund and permission to check out was denied, leaving us with no option but to endure an unpleasant experience.

The walls were paper thin, I could hear people speaking in the next room. Very noisy. No TV service on regular channels - you had to have had a streaming service account. At check out, you had to take your own garbage/ recycling outside to the bins in the backyard.

what a lovely neighbourhood. Fillmore street is a couple of blocks away, easy transit outside the door.