Travelodge By Wyndham Charles Town/Harpers Ferry

The staff was great, Toni at the front desk, and the nice shuttle driver who takes you back and forth from the casino, very friendly and accommodating. The only issues were the tub backed up, and the hair dryer didn't work. Cleanliness was so/so. The main area was clean, the bathroom still had urine on the rim of the toilet, mud in the tub, and a soap wrapper on top of the shower wall.

Staff was friendly. Rooms were big and clean. Nice place

Rooms are fine.

First room smelled like smoking room. It was non-smoking. Sketchy people walking around at 4 am so loud, hard to miss. Room furniture in outside hallway. As a single female, felt uncomfortable as people sitting outside watched me come/go.

The staff were extremely friendly during my visit here. They continuously made sure that I had everything that I need. During my stay, I saw a staff member give another guest a ride as I was walking into the lobby. The staff member immediately stopped what they were doing to make sure i had what i needed before continuing providing the service to another guest. The staff here really care about their guest. The only reason I didn’t give this place a perfect rating was because of the smell of cigarettes in the room. But the customer service definitely made up for it.

This hotel was so dirty, you could visibly see the dust on the tables and there was toilet paper used in the toilet bowl. Carpet had visible mud and it smelled so bad. We left and went to another hotel. I would like to have a refund!!

I think this property is. Residence

Nice stay

Key cards consistently didn’t work. I was unacceptable

Staff was friendly...didnt have room that I booked available..room given had musty smell...bed frames loose and scooted on the floor