ICON Express by BHAGINI Hoodi

The first stay at ICON was good and we thought our time would go well there. The only thing is that the day was saved by attitude of staff like Purandhar Patra and Hemant who were very helpful.

When it comes to the list of things we didn't like, of course the list is long. The female staff at the counter was very rude and I cannot imagine how she is still in job after behaving to customers in the hotel industry. The money charged for a deluxe room was humongous compared to the size of the room for a family of three. The photos on the website are misleading showing a bigger and more spacious picture. The hotel being on the roadside gives you quite sleepless nights and you don't need alarms to get up. You will be woken up suddenly by the honking of the vehicles. The rates of the hotel are outrageous compared to the market. Don't understand on what basis they are charging so much.

Staff behaviour, cleanliness

Direct enquiry they are providing excellent room. If we booking through booking.com they provide moderately room.

location and cleanness

instructions from booking was not right

good location. good parking. friendly staff

bad beds and cramped tiny rooms. bathrooms could be better overall. bath linen was old.

nothing

rooms

Customer service was very good. The food was very good.

Flush in the bathroom had a few issues, which was reaolved