Residence Inn By Marriott Wichita Falls

Clean, spacious and everything we needed.

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Great breakfast items met every variety of diets.

It was beautiful and clean and absolutely relaxing

The staff tried to double charge me for my rooms

Overall, the hotel itself was very nice, clean, and well-maintained. The property features a bar and offers a small selection of dishes, which was convenient. There is also a lovely outdoor seating area that provides a relaxing atmosphere. I felt safe and secure during my stay, especially with the controlled badge-access entry system. The room was comfortable and thoughtfully equipped. The bed linens were clean and of good quality, and the kitchenette was a great addition. It came stocked with cooking utensils, dishes, pots, and pans, which made the stay more convenient.

After booking the hotel, I attempted to confirm the pet policy details, specifically the associated fees. While the website indicated that pets are accepted, there was no clear information regarding the actual cost. I tried calling the hotel but was unable to reach a live representative. Instead, an AI system answered and sent me a link via email, which still did not provide any information about the pet fees. I also submitted through a message inquiry through Booking.com to the hotel asking for clarification, but unfortunately, I never received a response. Upon arrival, I was surprised to learn that the pet fee was $150 for a two-night stay and was non-refundable. At that point, canceling was not a viable option, as I would have incurred a cancellation penalty. As a result, I had no choice but to pay the fee and proceed with my stay. In the future, I strongly recommend that the hotel make pet fees clearly visible on their website and ensure that customers can obtain accurate information prior to arrival. Transparent communication would help guests make informed decisions and avoid unexpected charges.

Check-in was extremely slow. She was handling a line by herself with one customer having difficulties that she was unsure how to handle. The manager came from the back, saw the line and disappeared. Outside of that, the hotel experience was wonderful.

Check-in

Clean, updated, and well maintained, the property offers a comfortable and modern feel without any unnecessary fuss.

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Most of the time , I have no problem with the places I stay at. I have more trouble to book the room because all web site websites suck. Booking, hotel, expedia. Hard hard to find the room and hard to book the room..