Holiday Inn Express & Suites - Houston - Downtown North by IHG

Not cool enough. Highway noises

First impressions as I walked right into the lobby is the wonderful scent! The pre-check in was great! Room is clean and comfortable bed! Love it

Very quiet

Room was nice very spacious good breakfast

Staff was VERY helpful and friendly. Great location and vety clean

Most things in the room were new and clean except for the blackout shade and the desk chair; both looked as if they had been chewed by an alligator.

My stay was good. Only complaint is that my sheets were slightly stained and the gym needed attention, but other than that everything was fine! I’d stay again for the location. It was close enough to downtown for a quick Uber ride but still out of the way of busy traffic.

The room smelled like mildew and for some reason everything was damp. Front desk clerk also double charged me for incidentals, which still has not be refunded almost a week later.

We arrived early and intended to just leave our bags there while we did other things, but were able to check into our room. The room was sparkling clean and the beds comfortable. I asked for an extra blanket and got one immediately. Our tv didn't work and were offered to move to another room. We were only there for 2 nights so decided to stay in the room. We were told someone came in to fix the tv. but could tell they never really did. Management and rest of staff went above and beyond to make us happy in that regard. Though we didn't use them, there's a nice indoor pool and exercise room. Breakfast was plentiful with hot foods (not just packaged pastries), but not that tasty. Pancake maker was out of service but they provided premade pancakes, though they were tough. All in all it was much better than most every other hotel! Yusef was a standout staff member!