Hotel B Urban Xaman by Fontán Reforma

There were no one at reception till Monday, we didn’t have a tea, we had the empty tube of tea till next day when they filled it up after I ask to reception, and they didn’t broom our bedroom, never, we found trash and a pill in our bedroom at arrival, besides that, the hotel is really aesthetic

Nice little spot. Little more effort pointed towards friendly customer service is all that’s missing :)

Tuve que dar 3 vueltas para que el valet pudiera recibir el auto. Al final me dijo que no tenía lugar. No existe un área para bajar tus maletas. Ni si quiera me pude registrar.

The area around the hotel is incredibly stinky. As soon as you get within a block radius, it starts to smell like sewage. Inside the hotel the smell wasn't as noticeable at first, but after a couple days I started to smell it in the room as well.

La verdad excelente nos quedamos en el piso 8 Hotel Urban Fontan nos djjieron que viene siendo boutique el piso por lo que la vista excelente, la habitacion cuenta con lo basico hasta plancha y caja fuerte y hasta para hacerse tés Lo unico malo es alrededor del hotel el bar es algo sucio y molesto (el del alado) La terraza genial y servicio de limpieza Sr Rufina excelente, muchas gracias !! Lo unico sad era que no funcionaba el control de la tv y se lo comentamos a recepcion pero paso desaperciba la notificacion de ahi en mas excelente, lo recomiendo

No estuvo listas las habitaciones,pocas toallas pedí más y la respuesta fue NO hasta que hable con el gerente,el sanitario tiraba agua,la última noche no me hicieron el cuarto de ahí en más bien

The location of this hotel is great to navigate to some of the main sites in CDMX. We were a 10-20 minute walk from many great markets in the area, and even closer to the Bellas Artes building. Locations like the anthropological museum were a 30ish minute Uber ride away. There are convenience stores and ATMs in a 2-10 minute walking distance. The rooms were spacious and stylish, with distinct themes. We really appreciated having a pitcher in the room and a water filter on each floor to fill up for brushing our teeth, drinking, etc. There's a nice little shop and cafe in the lobby area, which is nice to grab some coffee before setting out for the day. The shower was a little finnicky (don't push in the button!) but staff fixed it within 10 minutes of me calling the front desk. My biggest issue with this hotel was that they did not seem to have our reservation upon check-in, despite me having a confirmation email. They sorted it out professionally, but we had to wait in the lobby about 30 minutes. I suspect that they booked us a brand new room since we had proof of the reservation, but I've never had a reservation not go through when booking via Hotels.com.

The reception is poor, I had to wait almost 45 minutes for someone to receive the car. The hotel websites says parking included, but you have to wait like this on the street, where police will fine you.

To be honest, I’ve never been wanting to leave a negative review even if the place was negative. But this place is terrible first off the address doesn’t take you right to the building that it’s in and then there’s a tiny sign and it’s hard to find. Additionally, this hotel is within another hotel on the eighth floor and nobody monitors that floor at night time there is no signage or direction that you should have to check in on the bottom floor. These people need a lot more training. It took me 45 minutes to check in, the room has no sound barrier to the hallway and people are talking and laughing all night long and it’s hard to sleep. Additionally, in the morning the employees are so loud and have no respect and that starts at around 7 AM. To be honest, I will never stay here again and I think these employees need a lot more training. If I could give this place -5 stars I would this is comparable to a bad Motel 6 in the United States even though the building looks nice when you walk in and it’s nice on the outside. The room is not that good at all. Do not stay here