Old Town Residence - Premium Aparthotel

I stayed here for 4 nights in Feb 2023 and I wasn’t too impressed. Bad Points. To start, I was given instruction on how to check in. They text you with a code for the main entrance and then a code for your room. I went to the room I was given and entered the code to get in. I opened the door and walked into a room that someone else was currently staying in (all of their belongings were spread out across the room and the place was a mess.) I called the customer service number and explained - it turned out that they sent me the wrong room details (which allowed me to enter the wrong locked room.) Of course this was a mistake, but ecause of this, I had no confidence in the hotel’s security and therefore didn’t risk leaving anything of value in the room. Instead I carried around everything I had. I waited around for roughly 15 minutes and then received the correct details. Once I was in the room, I could see make up stains on the carpet and black marks on the white walls, but they weren’t really a concern. The biggest issue I had was how well you could hear all of the other rooms. I had one room next me that was playing loud music, singing and slamming their room door all night long. On top of that, even though I had both sets of windows, the nets and the curtains all fully closed, I could constantly smell cigarettes in the room. Good Points. Great location and a good price. Room was also nice and modern, despite the abuse previous tourists!

10/10 location and the room is very modern not a bad thing to say!

The hotel was on a great location for what we required from our trip to Krakow. It was so close to the main square in the Old Town and only a short walk away from the train station making everywhere accessible. The beds were super comfortable and it was lovely knowing that after a cold day exploring the city we would welcome a nice warm shower. The apartment block itself was lovely and quiet which was very welcome after long days of early travelling. On the whole everyone was nice and clean - some stains on the carpets although this cannot always be helped (a door mat might help reduce wet footprints etc.) and it was nice to have a try to put wet boots in after a snowy day. We used the storage room for our luggage on arrival day however it is a good 10-15 minute walk away so somewhere closer/within the block would have been preferred. The room was very modern and very well done. However a manual/guide for the heating/air con unit would have been great and the bathroom would often feel much cooler than the room (which can be quite a shock in the morning with the cold tiles on your feet). Overall a lovely seat which we thoroughly enjoyed. Would recommend it to friends and family to come and stay in the future.

This apartment was spotlessly clean and well located. It was less then 10 minutes from the train station & a few minutes walk from the main square. Would highly recommend.

Lovely rooms, very comfortable. One slight issue, when we went to check-in our room wasnt ready so we were changed room. Sadly at 4am the person previously allocated that room arrived, which was distressing and interrupted the night.

Lovely apartment, spacious. Great location, 5minute walk to the centre.

The room is maybe the best I've ever got for this low price, and the location is great as well, a few minutes walk from Rynek Glowny. There is no personal service, everything has to go through e-mail. They have quite a few offers for guests, but everything has to be ordered before check-in. When I tried to get hold of someone at the door there was no answer. This hotel has no escalator. Now that I know about their system I definetely think I will visit this hotel again!

Excellent location, and spacious room, except for the bathroom. Shower was very small.

Our booking was nearly cancelled because of issues with their system. Our card had the necessary funds to make the payment at all times but we were told that they could not take payment and failure to contact them within 24 hours would result in cancellation. This situation was exacerbated by them making contact by email rather than mobile as agreed. The issue was eventually resolved but we could have been left high and dry due to their system error. We then had issues with being provided with the required entry codes and had to chase them several times, before we received the information. The Aparthotel is very well positioned. Our room was very small with a complete lack of storage: 4 hangers provided for clothes and absolutely no shelving in the bathroom, so cosmetics had to be stored on the only table in the room. The TV serves only as a streaming service, there are no TV channels. There were no chairs or desk. You had to sit on the toilet at an angle otherwise your legs would be bashing into the sink. The shower enclosure was tiny. It should be stated that the room was very clean and that the fridge and kettle were welcome additions, but the fridge froze drinks. We have been to Krakow many times but have never found encountered such glaring issues with communication before. We might have arrived and faced the stress of finding fresh accommodation through no fault of our own, had we not checked our e-mails. Based on our experience, we will book elsewhere in the future.

TV did not work. No milk with coffee. Great location though.