WelcomHeritage Elysium Resort & Spa

A perfect getaway in the hills with comfortable rooms and great service loved 😍😍 the calm atmosphere and breathtaking sunrise view..... thanks to Parul and baru for your kind support... we'll definitely visit again and also recommend to our friends

Just the perfect place for stay in Shimla. Liked everything about the property. Location , rooms , and the warm hospitality that is provided by each and every member of the staff. Right from concierge & security , to staff members to manager. Special shout out to parul , shubham , rucha and everyone else who i have not mentioned. Also these guys have ample parking space so no worries on the same. Just book and enjoy your stay in Shimla.

The hotel is very well located, nearby but not walking distance to the mall. The staff is very good, rooms are nicely sized with all the amenities. Breakfast spread was nice and fresh.

This property is so well positioned that inspite of being in Shimla it doesn’t feel like you are in a crowded space. The surrounding trees really do a great job of keeping this resort exclusive

The buffet variety should have been better and an indoor pool with temperature control should definitely be up their list. The rooftop section has not started yet but they should have a dedicated all day dining area there because the view is their USP

Beautiful views from the hotel.

Nothing

Our stay at WelcomHeritage Elysium Resort & Spa from 24th April 2026 to 26th April 2026 was unfortunately far from pleasant. We were allotted two rooms, 2002 and 2003. The most serious issue was with room 2003, where the bathroom had an extremely foul and persistent smell. It made using the bathroom very uncomfortable. Despite efforts by one of the staff members, Kamlesh, the issue could not be resolved. It appeared to be a deeper plumbing problem—possibly incorrect piping connections or drainage issues. Instead of fixing the root cause, the hotel provided us with a room freshener, which we had to use every single time before entering the bathroom. This is clearly not an acceptable solution for a property claiming premium standards. Another major drawback is the design and layout of the hotel. The property feels like a closed box with no provision for open seating areas. Not even a single outdoor seating arrangement is available. This is highly disappointing, especially in a destination like Shimla, where guests specifically come to enjoy the pleasant weather and natural surroundings. Being confined indoors defeats the purpose of visiting such a hill station. There were also several shortcomings in basic hospitality standards. The toiletries provided were inadequate—for instance, only one dental kit, one soap, and one pair of slippers were provided for a room occupied by two guests. While we managed because we carried our own essentials, such cost-cutting measures are unacceptable for a hotel that positions itself in the 4/5-star category. The hotel should consider providing proper amenities, including liquid soap dispensers for better hygiene and convenience. The restaurant experience was also uncomfortable. The air conditioning was not turned on, making the environment hot and unpleasant, especially during meal times. This again reflects a strange and guest-unfriendly cost-cutting approach. That said, the only redeeming aspect of our stay was the service provided by certain staff members. Mr. Tanuj and Mr. Kamal were exceptionally courteous and attentive, both in-room service and in the restaurant. Their professionalism and positive attitude stood out. Additionally, the staff member handling car parking and assistance at the entrance was very polite and helpful. While the general behavior of the rest of the staff was acceptable, it could not compensate for the major issues we faced—especially the foul smell in the bathroom, which significantly spoiled our holiday experience. Overall, this property does not live up to the standards expected from a reputed chain like WelcomHeritage. It is surprising that such a prestigious brand is associated with a hotel of this level. We are giving 2 stars, purely because of the excellent service by Mr. Tanuj and Mr. Kamal, along with the courteous parking staff. This was likely our first and last visit to this property.

The stay was comfortable and fun! Cozy rooms and good views! Thankyou Welcome Heritage Group