Microtel Inn & Suites by Wyndham Summerside

We recently booked a staycation at this hotel after driving 2 hours with our 5-year-old, specifically to enjoy the pool, splash pad, and bowling facilities. Due to an ice storm, we even paid extra for early check-in to ensure a smooth arrival. Upon checking in, we clearly explained to the front desk that the main reason for our visit was to use these amenities. Only then were we told that the pool was closed due to a holiday. There was absolutely no indication of this on the hotel’s website, which lists pool hours as 7:00–21:00 daily with no mention of holiday closures. We were also informed that the splash pad and bowling were closed as well because they are operated by a separate facility—again, something not disclosed anywhere during booking. At that point, the stay no longer served its purpose, so we requested a refund and chose not to stay. The front desk agent (who mentioned she was new) told us we would still be charged in full due to the 24-hour cancellation policy. We were then forced to leave in the middle of an ice storm to find last-minute accommodations elsewhere, turning this into a stressful and costly experience. The hotel later offered only a 30% refund ($56), which doesn’t even begin to cover the gas alone, let alone the inconvenience and additional expenses we incurred. This situation was entirely preventable with proper communication and transparency on the website. Guests should be clearly informed when major amenities are unavailable—especially when those amenities are a primary reason families choose to book. We are extremely disappointed and are requesting a full refund, including the early check-in fee, as we did not stay at the property at all.

very clean and very friendly

the breakfast included fried egg and sausage was so so

Le déjeuner

The hospitality, parking, and amenities are great! Just a few minutes from shops and the waterfront. I appreciated the breakfast, the gym and pool access, and the view.

Coffee was very weak, and the rooms were a bit compact.

I am traveling with two grandchildren. They loved everything about the motel, including the pool. They were disappointed they were not allowed in the hot tub but still had lots of fun. We loved the breakfast, so many choices. I would say this is the best continental breakfast I have had at a motel & I have eaten at a lot. I noticed the local housing isn't high class however we liked being close to the water & the boardwalk. We will certainly be returning.

Nothing really. The price was a bit high for me now, because of my circumstances, however it was worth it.