Hotel Puerto Libre Cozumel

Hotel location is excellent and the views of the Caribbean are spectacular! Front desk staff friendly and helpful. Will definitely go back!

Very nice pool and rooms have great balconies

Beautiful and great view and location!

Clean, safe, in the middle of best of Cozumel

Amazing 10 days

I really wanted to like this place well enough to return, but they are losing it in the details. The good: it is lovely well-designed property overall. Very tasteful minimal decor in the lobby, atrium, and rooms. We stayed in one of the deluxe rooms with two balconies, and the view is everything— perhaps better than pictures. Our room was kept very clean overall except for problems with linens (see below). The rain shower is nice, and they have organic locally made shampoos and soap. The bad: the number one thing that soured my experience was that the room was sweltering when we arrived (past a standard check in time). All you want after a long day of travel and a hot cab ride is the peace of your room, but we couldn’t be in there at all for the first few hours. I know an official answer might be that leaving the air off until you arrive is an eco thing, but it’s probably more of a cheap thing, and it’s just too hot for that. Plus this made us run the air nonstop the whole time, so… Other things: the second biggest thing is that they have built a lovely bar and cafe, but it’s only open till 1pm. We would have given them so much money and enjoyed that convenience. The towels are rough and visibly shredded, and there were numerous spots on our sheets. We also had a night when the power went out and their generator does not power the air. This was miserable— probably just a limitation of the island, but have some fans dammit! Or offer to check us out immediately.

Nice Hotel, only down side no restaurant Mondays

Over all was good but over priced. It been cheaper at all inclusive . There enployees dont go above and beyond . Front staff is not attentive or went above and beyond at all.

The property was excellent, and the staff was exceptional. Its location right across from the beach offered beautiful views. Everything was wonderful except for the cleanliness of the sheets, which had noticeable stains.

Great staff, felt very welcomed thank you!