City of Dreams Mediterranean - Integrated Resort, Casino & Entertainment

We were never told the hotels pools and slides are closed for maintenance, we found out only during our check in. We were also not informed that the adventure park is closed on Monday-Tuesday and our kids missed to go there. The manager Felix was a complete shame!! Another hotel employee said we can bring food from outside and he wouldn’t let us in. The overall experience was one big disappointment!

Very good hotel

The hotel is highly overrated and falls far short of the luxury experience it claims to provide. Upon arrival, we had to wait around 30 minutes just to check in, which immediately set a poor tone. The swimming pool experience was even more disappointing. Although there were at least 10 staff members present, they were unprofessional, inattentive, and clearly not trained to the standards one would expect from a hotel of this supposed class. While service in other areas of the hotel was slightly better, it was still far from impressive. The casino and its integration into the hotel are, frankly, a joke. It feels poorly managed and adds nothing of value to the overall experience. In my opinion, the stay may be worth considering only if the price is around €200 per night, which is what this hotel actually deserves. Anything above that is simply not justified.

The hotel is highly overrated and falls far short of the luxury experience it claims to provide. Upon arrival, we had to wait around 30 minutes just to check in, which immediately set a poor tone. The swimming pool experience was even more disappointing. Although there were at least 10 staff members present, they were unprofessional, inattentive, and clearly not trained to the standards one would expect from a hotel of this supposed class. While service in other areas of the hotel was slightly better, it was still far from impressive. The casino and its integration into the hotel are, frankly, a joke. It feels poorly managed and adds nothing of value to the overall experience. In my opinion, the stay may be worth considering only if the price is around €200 per night, which is what this hotel actually deserves. Anything above that is simply not justified.

Not recommended

We had an amazing stay

Hotel: Simply Excellent

Not safe and stole from me nobody answer to me

We stayed at the hotel for 5 nights as a family—my wife, our two teenage boys (17 and 13), and our 5-year-old daughter. Overall, the hotel is beautiful, with excellent facilities, professional and friendly staff, and great service. The breakfast was outstanding, offering a wide and delicious variety. However, our experience at the pools was disappointing. The main adults-only pool was closed throughout the weekdays and only opened during the weekend—something that should have been clearly communicated in advance. Family and kids’ activities were limited and below expectations. Poolside parties and water slide regulations lacked proper safety oversight and professionalism. While the kids’ area, game zone, and adventure park were nice, the overall pool experience for families fell short of standard. Additionally, poolside waiter service was extremely slow and inconsistent. While the hotel has many strong points, it is overpriced for the overall experience—especially given the limited access to key facilities and the subpar family-friendly offerings.

Prime steak restaurant was lovely. Breakfast was fantastic with wide choice