Hotel Reykjavík Saga

The location was excellent, breakfast was very good. Bartender was a great employee.

No shower doors, repair request on a towel heater was never addressed, requested 3 rooms close together due to having children in different rooms and we were split into different buildings.

Location

A little noisy up to around 11pm due to people in nearby square

Excellent location

Be very careful what room you receive. We booked a deluxe room (highest level) and received a room with only one small window (vs the standard one large and one small), which looked into the wall of a building. The only other option was a ground floor room in full view of the street. And we were neither a last-minute booking or a late arrival. The hotel staff is extremely rude and simply says too bad. They even pretend that this is a nice room. The hotel has a great location and the rooms are typical Iceland style, but I've never seen such a rude management team.

What's Great: location with access to all the Reykjavik has to offer (which is a lot). Excellent included breakfast, good restaurant, good wifi, very good shower, What's Not so Great: tiny rooms (some with room for one small luggage), soft bed, staff (some front desk) attitude of "just say no," no hooks in bathroom for robe or dopp kits, our 3 rooms had no views, some soundproofing issue (could hear conversations in other rooms through bathroom vents), and NO PLACE FOR EARLY ARRIVERS TO WAIT FOR ROOM (MANY OTHER GUESTS WERE SLEEPING IN RECEPTION HALLWAY WHICH IS NOT A 4/5 STAR PRESENTATION. OTHER HOTELS WE STAYED AT HAD A SEPARATE ROOM FOR RELAXING OUT OF PUBLIC VIEW. All in all not a terrible hotel but I have a feeling there are better choices with staff that say "yes" to requests.

This is a beautiful hotel in a central location. Staff is warm and helpful. Rooms were elegant and comfortable. Decor was artful and cozy. Best of all- the food! We ate the hotel breakfast every day and had dinner twice. Excellent wines. Beautiful presentation. Definitely get the strawberry dessert. When we return to Reykjavík (and we will), it will be to Hotel Saga. BTW, we parked our rented car in the neighborhood across the street from the hotel. Easy.

Nothing.

Great location near the beautiful lake. Fabulous breakfast

It was all great