The Lum Hotel Los Angeles Stadium District

The hotel has a really cool vibe; everything is new, fresh & modern. The outdoor bar by the pool area is my favorite because it's so open and the bartenders are awesome. The wall of paint is cool, a must see. It was cool to see the hotel has a Tom’s Watch Bar there. The food was great and the service there was great also. I had the spinach dip, then the carne asada tacos - so good. I used to stay at one of the LAX hotels but there is a lot more to do in this area, I am a Hilton Honors Lifetime Diamond member so Hiltons are always my first choice . Really cool place.

I stayed here for a short work trip doing some business in the area. Full service hotel with a surprisingly large pool including a pretty cool mural around it. The renovation looks great. I caught a Clippers game next door and it was sweet to be back in my room within 5 minutes of getting out. Cleanliness was good and the price was affordable too! No noise or service issues to report. The location can't be beat, and I'd come back for both work & pleasure.

Friendly staff and incredible location. Fun atmosphere between the on-site restaurant and pool bar. Rooms are comfortable and well-sized. Saved money on the room by not having to take an Uber with surge pricing home - great value! Will be back for future concerts and games.

I like that it was close to sofi.

The lady that checked me in was rude and mad I had a bunch of questions

ABSOLUTELY NOTHING

I was stunned by the level of disorganization, negligence, and outright disrespect encountered during my recent stay. To begin with, the check-in process was completely unacceptable. I arrived at 4:00 PM and did not receive access to my room until nearly 7:00 PM — almost three full hours later. During that entire time, there were only two employees at the front desk, one of whom was the so-called manager, Wendy. Unfortunately, Wendy was not assisting guests and was largely inactive for the majority of the time, leaving just one person to handle hundreds of check-ins. It is absolutely mind-boggling that a hotel operating in partnership with Hollywood Park and SoFi Stadium could be so unprepared during a major event weekend. This level of staffing is not only inefficient — it is a failure in basic hospitality operations. Additionally, guests (including myself) were sent digital key check-in emails in advance. Yet upon arrival, we were informed that digital keys were not functioning at this location. If the digital key service is unavailable, why are you promoting it as an option? It misleads customers and compounds frustration in an already chaotic environment. I have stayed in dozens of hotels over the past 37 years, and this was hands down the worst customer service experience I have ever had. Guests missed concert start times, were left standing for hours, and were treated with indifference by hotel Wendy—someone who should never ever have been put in any kind of managerial position—and who made no effort AT ALL to address or alleviate the situation. I strongly urge Hilton to investigate the management practices at this location — and in particular, Manager Wendy, whose attitude, inaction, and lack of leadership directly contributed to the chaos. Her behavior reflects incredibly poorly on the Hilton brand and, in my opinion, she is not fit for a management role in any hospitality setting. This experience has shaken my confidence in the Hilton name. I am extremely d

I would say the best part of the this hotel is the convenience based on location. It is near both the sofi stadium and the intuit dome.

The facilities were good how ever the staff manager who i’m assuming is the manager was horrible with the guest. It was a really packed hotel as the kendrick lamar and sza concert was at the sofi stadium near the hotel, this should’ve had the hotel really prepared for many guests however they were not and the waiting line to check in was 2 hours long by the time of check in and the manager did nothing to help check in guests as she just had one other staff checking in the guest. This should not be the case and led a horrible experience for the guests, if a employee is free no matter if it’s the manager or not they should help out with the check in not just stand there.

The Bar food was good.

Being next to the elevator room 207 it’s loud every time someone uses it.

Location to SoFi, attached restaurant

Smell, low bed