The Standard, Ibiza

Facilities and staff

We booked this hotel after we had already landed on the island. Our preferred option was fully booked, so we decided to stay in the city center to experience the atmosphere of ibiza town for once rather than choosing a quieter location elsewhere. In the end, we were not disappointed at all. We stayed in a corner room/Junior Suite, which was spacious, comfortable, and beautifully designed. The combination of beige sandstone finishes and warm wood-panelled walls created a sophisticated yet inviting feel. The reception area was calm and welcoming, and the hallways were particularly impressive from an architectural perspective. A few days earlier, we had stayed at another five-star hotel on the island (see my other review). As I hinted there without explicitly saying it, that property did not really feel like a true five-star experience. Here, the standard comes much closer to what you would expect from an international luxury hotel. The rooftop is excellent, the food and beverage offering is varied and international, and the staff were consistently friendly and helpful. We had a rental car, and because the hotel is located on a narrow street with virtually no parking available, valet service is essential. The bell staff handled this smoothly. My only suggestion would be clearer signage and arrival instructions. The first time you arrive, it can be a little stressful because it is not immediately obvious where to stop or what to do. A few minor points prevented this from being a perfect stay: * On two occasions, the rooftop was inaccessible due to private events. * Housekeeping repeatedly forgot to replenish coffee capsules or replace used cups. These are small details, but when you have to call about the same issue four days in a row, it becomes frustrating. * Breakfast was beautifully presented and creative, but perhaps a little too “arty” for my taste. As someone who has stayed at many Standard and Bunkhouse properties around the world, this hotel delivered much of what I was hoping to find. I genuinely wish more hotels in Ibiza followed this approach. There is still some room for improvement here and there, but overall this was a very enjoyable stay and one I would happily recommend.

Beautiful hotel and great location. Not much in the pool front (we used beach clubs) and jara restaurant was the sloooowest service. Otherwise, lobby and housekeeping staff were great.

Central with nice beds and clean rooms

Ignorant staff

Unbeatable location in Ibiza Town with fantastic views of Dalt Vila from the rooftop bar and pool. Rooms are very good, the corner suites are superb, but the hotel is busy and some public areas are looking tired. Service was inconsistent - some staff were excellent, others were aloof and disinterested. Our stay was interrupted by some serious plumbing issues in the hotel which meant no toilet facilities anywhere in the hotel for more than 24 hours and the main restaurant being closed for all but the first morning of our stay. Most disappointingly, management weren’t available to discuss our issues during our stay and have since ignored emails which isn’t what we’d expect from a hotel of this calibre.

This is a very nice hotel but I am unsure if I would class as 5 stars and at £480 per night, I would expect a little more. The reception staff were all very polite and welcoming and pool bar staff the same. The beds are very comfortable and rooms kept very clean and tidy. On the day we arrived we were informed the rooftop bar was closed due to a private function bearing in mind you usually book hotels with roof top bars because you want to use them. We went for a drink in the bar shortly after arrival and sat on the high table in the doorway. We were ignored for 15 minutes by the waitress serving inside even though there were only 4 other people inside at the time, she even tidied the stools around the bar without acknowledging us. In the end I asked the bar tender if it was table service and he took my order at the bar even though it is clearly table service. We did not return for the rest of our stay and decided not to visit the restaurant or even have breakfast for this reason; it makes you wonder if this is why the bar is so quiet inside? The roof top pool only has 10 loungers that are all very short so if you are 6ft tall your feet stick over the edge, for a hotel that has 50 rooms I don’t think it is acceptable to have only 10 loungers, we heard a number of people asking at the bar and the staff had to tell them they were all full. The lunch menu is also very limited sushi only; you do not want this every day so you have to leave for lunch. This makes you feel guilty as people were waiting for loungers and if you are intending to return and give yours up you would not get another. All in all, if we had felt more welcome when we went to the bar on arrival we would have spent more time and money at the hotel, the way I see it bad service will sort its self out in the end if the management can spot it.