Moonshine Tulum Hotel & Hostel

The new guy at the reception is super friendly!

Vorhänge bei den Betten und viele Sitzgelegenheiten

Sieht nicht mehr so aus wie auf den Fotos, da das meiste ziemlich in die Jahre gekommen ist und es gibt zwar eine Küche, aber nichts womit man kochen kann

Bon rapport qualité prix Très spacieux Bon accueil

ubicacion

no habia agua caliente en la noche como a las 11 pm

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The pool is closed at the moment! The Hostel is a bit outside of the center.

Possibilità di noleggiare 1 bicicletta( credo proprio solo una o al massimo un paio) a un buon prezzo.

La presa del mio letto non funzionava, gli armadietti della mia stanza erano tutti presi, da non si sa chi , visto che eravamo in tre in stanza. La tazza del nostro bagno perdeva acqua da sotto.La piscina era in manutenzione , non si sa da quanto è per quanto(grave mancanza, bisognerebbe segnalarlo sul sito, perché avevo scelto la struttura proprio per la piscina). La zona cucina é all'ultimo piano,senza ascensore. Lo staff poco cortese , a tratti scocciato( tranne un ragazzo molto disponibile).

I was supposed to stay there for one night. But when I arrived, they told me there was no space and the room was overbooked. They apologized, but the only solution they offered was a private room. In itself not bad, but they wanted me to pay the difference, which I was not willing nor required to do. After contacting Booking.com, they got in contact with the property, confirmed there was no space and Booking.com got me another accommodation, which was great. I can absolutely not recommend this hostel, I repeatedly asked to speak to someone more senior, since the guy at reception told me, he was not allowed to make any decisions, but was always declined. In the end, thanks to Booking, because this property did not even offer a refund, although it was 100% their fault. Sure, they apologized for it, but that did not make up for the fact, that they did nothing to correct their mistake.