MONDI Appartements am Grundlsee

Tökéletes helyen lévő szálláskomplexum, nagyon jó a hangulata. Szobák tiszták, személyzet nagyon segítőkész. Wellness csúcs. Javaslom olyan szoba foglalását, amely a tóra néz! Felejthetetlen élményben lesz részetek.

Nem volt ilyen.

Amazing view, nice sauna, we really liked the staff and restaurant

They don’t clean your room and you have no way of doing it yourself. We stayed 7 nights and no change of bed linen or cleaning floor People around us were smoking on balcony so our room smellt of smoke. Should be really not allowed

Perfekte Lage mit Blick auf den Grundlsee!

We booked months in advance and chose a non-refundable rate, expecting to get the best price. We paid €466 for 2 nights in a Classic Double Room. A few days before arrival, I checked Booking.com and noticed that rooms were still available and some were actually cheaper. On our arrival date, a room with a lake view was being offered on Booking.com for €456, which was less than what we had already paid for our basic room. The room itself was extremely small, more like a tiny cabin than a hotel room. The balcony was also very small and faced other apartment buildings. What disappointed us most was that the photos on Booking.com create the impression of beautiful nature and lake views. Looking again at the property layout, it seems that only a few front-row apartments actually have those views, while many others face neighboring buildings. There was nothing romantic about the view from our room. Since the lake-view room online was cheaper than our booking, we asked reception about upgrading to a room with a lake view. The receptionist showed us the room and told us the upgrade cost would be €20 per night. I specifically asked if that meant €40 in total for our 2-night stay, and she confirmed it. At checkout, however, we were charged €80. Another receptionist claimed the price was €20 per person per night. Nobody told us this, and I am certain there was no misunderstanding because I explicitly confirmed the total amount. The extra €40 is not a huge amount of money, but the situation left us feeling misled and cheated. In the end, we paid even more than the lake-view room was being sold for on Booking.com. The property also feels quite outdated. Because the night was hot, we had to sleep with the window open, which resulted in spiders and other insects coming into the room. The swimming pool is also much smaller than it appears in the photos. Overall, poor communication regarding the upgrade cost, misleading room expectations, and outdated facilities.