InTown Suites Extended Stay Phoenix AZ - West

The room was generally clean, only when I arrived.

Only one roll of toilet paper, one bar of soap, and two towels were offered for the entirety of my eight-day stay. I was told that if I wanted more toiletries, I had to provide them myself. The office staff were not available during the hours when they were supposed to be. The office manager would put up signs that said he would be back at a certain time, and was never back at the specified time. On one occasion, I noticed that four visitors were waiting in a line in front of the office in the middle of the day at a time well after the sign in the office window said the manager would be back. All water completely stopped working for several hours in my room at one point, including the sinks, shower, and toilet. The manager generally did not have a pleasant demeanor.

It was quiet considering the location.

The air conditioner didn’t work to well.

There were dead baby roaches under the sink, mouse droppings, throughout the room. The couch was filthy looking. I cancelled my room right away.

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