InTown Suites Extended Stay Richmond VA - Midlothian

Det var döda kryp inne i rummet de hade inte städat ordentligt, bad om en dammsugning så kom de in och dammsög men döda krypen var kvar. Städaren dålig managern dålig. Jag visade 10 olika levande kryp i rummet från sängen till toan och förklarade att jag ej kunde stanna för de kommer ut ur ett hål. Skulle få refund samma dag men fick aldrig trots att det gick flera veckor. Fick göra ett ärende med min bank. Ni på Booking var också värdelösa, sista gången jag bokar genom booking trodde jag hade bättre skydd mot sådant.

Hotellet duckade mig och försökte hålla mina pengar trots att de lovat mig skriftligt att betala tillbaka. Missade min presskonferens då jag behövde akut checka ut o checka in i en dyr lägenhet.

Window, Shower

Not much space

I liked the upgraded room. It was much nicer than the traditional room which had roaches. The guests were very friendly. I love that no one can smoke inside the building.

I was told that housekeeping would come on Wednesday which never happened. I extended my stay an additional week and was told that housekeeping would come on Monday which didn't happen. The washer stole my $2.75. The couple next door has a toddler who screams and runs up and down the hall during quiet hours. I just took multiple bags of trash to the dumpsters. My bathroom was filthy at check-in. You only get one roll of toilet paper and three hand towels at check-in. You cannot get additional toilet paper or towels.

The extended stay and affordability I thought I would receive 🙄

The fact that the front desk was extremely disrespectful and difficult because she wanted stay outside and smoke. Everything was responded with sarcasm so much I I requested to not stay and cancel so I never recieved a room key but was charged for a stay. Being a veteran this was simply uncalled for and will never think to stay here ever.

The staff was nice the management was excellent the acid any question that you need to answer the people that stays there was very easy to talk to me good location

The rent was just too high

Absolutely horrendous conditions. Absolutely do not waste your time.

I liked the affordability of the stay.

The desk clerk was very nasty and uninviting. Booked my room through your booking site, but it had roaches. So they moved me to another room with a smaller bed and an indescribable odor that even air freshener couldn't get rid of. We got one round of guest services and also toiletries. People climbing through downstairs windows to get into the rooms. When I went to the desk to get more toiletries I was told the towel toilet paper and things was the only one I could get was when I checked in because I was staying for a week, what! There was no cart to transport heavier belongings to your room. You had to take your own trash out otherwise it would be sitting for your entire stay. Office is closed from 7p-10a. The bed was so small my fiancé could not sleep at the same end I was. Thought I was getting back a $50 clean room fee when I left but that didn't happen. Overall I will never stay here or book any rooms there for future reference. Additionally it was a no smoking hotel but during the night when the office is closed you can smell cigarettes, cigars, marijuana, and what I later found out was methamphetamine smelling all over. Just was a bad experience of booking this room. If I could've gotten my money back I would've went to another hotel but it was non refundable so I was forced to stay.