InTown Suites Extended Stay Virginia Beach VA

Darnell at the front desk is a consummate professional. He executes the protocols for my needs immediately upon request and with superior knowledge of the processes and hotel grounds. He runs a tight ship, ensuring the hotel stays pristine in the way of cleanliness and that the tenants are following the rules.

Darnell is AMAZING. I could park right outside my door and walk to Golden corral or Starbucks. It's great. I'm literally two minutes from the interstate and downtown, too.

Washers and dryers

When reserving the room, we asked about checking in early (1:30 instead of 3:00), and I was told it wouldn't be a problem. We arrived at noon and went in to see if we could check in but not get the room yet. Was told we needed to come back at 1:30 and then it wouldn't be a problem and we could check the room to see if we really wanted it. Came back at 1:30, different person at counter. Was adamant that they had nothing for us until 3:00 and did not have any double rooms that are handicap accessible. (One person has a broken neck, walks with a cane, and is 83. The other person has had open heart surgery twice and will need heart surgery when returns to home state. ) Did not get to see the room before running cc (3rd person at counter now) ROOM: The microwave handle is broken. The "dresser" is to have two drawers. We have one and does not open to where we can use it. The seal on the refrigerator door is coming off. They said they would glue or double tape it by the end of the week. It never happened. The stove has a two burner stove top but doesn't have any type of cooking utensils, pans, dishes, etc. Doesn't have dish soap, dish towels, or pot holders. So the room is really useless if you want to cook in it. They said you can purchase kitchen items, coffee makers, and cleaning items if you need them from the front desk. This is above the cost of the expensive room. Baby cockroaches have also been seen in the room.

Conscience and cleanliness

When you register as a married couple and your spouse doesn’t “add” your name they give you a really hard time about a key when you’re locked out. I understand it, but maybe they should ask at check in other names to be listed in the account for key purposes etc. when you book on line it’s one name