Holiday Inn Express & Suites - Houston SW - Rosenberg by IHG

Na

It was clean

N/a

Common / public bathroom only on 1st floor, made it a challenge in the room when more then 1 of us needed a bathroom. Also, TX is hot and we drank a lot of water but the only public water faucet / bottle fill station was on 1st floor in the Gym. The Breakfast had a pancake making machine, 1 button press and you get 2 fresh pancakes, that was appreciated. The 2 to 9pm front desk was very nice and friendly.

I stay in this hotel when i am in the area. It did not disappoint. Clean rooms. Clean beds. Good internet. Standart holiday inn express breakfast.

NO me gustó la atención. El día de hoy 6/23 llegamos al hotel a las 2:40 pm con mi esposo y mi bebé de 3 meses y la chica de la recepción nos dijo que teníamos que esperar hasta las 3:00 pm para el check in así que decidimos esperar adentro sentados en un sofá. A penas se hace más 3:00 pm nos acercamos a la entrada para hacer el check in y resulta que no tenían lista la habitación con cama king que habíamos pedido. Nos pidió el favor de ayudarla con una trabajadora que es housekeeping del hotel a hacer su traductora de español por qué ella no habla español para que la ayudara a que estuvieran lista nuestra habitación. Al final tuvimos la habitación a las 3:17 pm, pueden ver las cámaras de seguridad del hotel para que verifiquen lo que estoy diciendo/ nos quedamos en el lobby desde las 2:40pm hasta las 3:17 pm (37 min). Si estuviera sola no hubiera problema, pero vengo con mi niño pequeño. Tenía una cita con el dentista a las 4:00 pm y mi esposo y yo llegamos tarde. Solo digo que deben de ser más organizados por qué la verdad no nos gustó la atención. La habitación cuando entramos la verdad nos parece súper chevere, súper limpio y cómodo, pero la atención no nos gustó. Cuando llegamos del dentista la chica estaba al teléfono cómoda sentada en el lobby en su computadora, así que solo espero que lean este mensaje para que por favor contesten a personas que estén más atentas en su trabajo y la atención al cliente. Gracias

Hallways were 100 degrees, no pool towels Available, took about 20 minutes to check in because no one was attending front desk, AC in room never got below 72 degrees was very stuffy and uncomfortable and TV remote didn’t work had to go out and get batteries.

The comfort and cleanliness was great as well as the breakfast variety.

When I got to the hotel I was surprised with having to pay a $100 deposit that I won't get back for 5 to 10 business days. I had already paid over $500 and I thought the deposit was included in that price 🙄 so that took away from my spending money that I had budgeted for tjis trop

Very clean property! This is our 2nd time visiting this hotel and we will definitely be back again!

Stayed here one night on a Saturday night for a weekend baseball tournament. Check in was smooth, no issues. Front desk staff was very friendly and helpful. Room was 221, Facing the highway. Could not hear any traffic at night. Breakfast was good. Hot items were scrambled eggs, sausage links, hashbrowns. They also offered cold cereal, yogurts, and oatmeal with a variety of toppings as well as bagels and toasts. Roome was clean, bathroom was clean. Highly recommend. Will definitely stay here again!