Mamlouk Pyramids Hotel

Upon arrival, I decided to upgrade my room for a better view of the pyramids. The cost difference wasn't that much but the room was FABULOUS! I highly recommend booking room 506! Staff were very responsive, kind, helpful and I enjoyed speaking with every one I met. The breakfast buffet was quite lovely, enhanced by the view of the pyramids from the terrace.

In my 40 years of travel for business, conferences and pleasure this was the single worst check-in and stay I’ve experienced. My friend and I checked in from a late flight and were greeted by what I can only describe as the most chauvinistic, uncaring person I’ve had the pleasure of meeting. He refused to check us in citing local laws and customs unbeknown to me and totally nowhere on the webpage or Facebook. My friend was taken aback because I had tried to surprise her with a nice trip so she didn’t know anything until we arrived. I was so furious with this individual at how they treat American and Egyptians here that I literally collapsed and had to compose myself before actually paying for another room for her so we could get some sleep after our 20 hour travel from America. They threatened the police on us. I will advise everyone possible, stay away from this place/this area at all costs!! I will never return here, when I am in Egypt I will go to the ritz and pay before I risk my health and trip. This hotel single handedly ruined a long planned trip to the pyramids for me. It is not safe, it is average clean, there are no irons, the food is subpar. But worst than anything is the way reception treated us. If we have any further repercussions from this place I will hire a international lawyer and demand a high recompense.

I really hope my absolutely terrible experience will help others open their eyes before they book a trip or stay with this hotel. It is a long story, but let me briefly put it this way, and in the words of one of the guides I used (through the hotel), "In Egypt, you are NOT a tourist; you are an ATM." He couldn't have been more correct. Here are a few of the terrible experience I had at this hotel: - Photos they put on the Internet are misleading. I booked a room that was supposed to open on the pyramids. It opened on the slams. I was told I had to go to the roof to see the pyramids. - I hired two guides (through the hotel): one was rude and unprofessional; he would leave my and my kid behind and just wander on his own. The second one left us after two hours claiming that was everything you could see in Alexandria. I had to pay the chauffeur (hired through the hotel too) to take us to a few extra places (on top of what I had already paid them). There were more problems, but I am running out of characters allowed, but lets just say when I complained to the owner he just told me "go drink from the sea" in the nicest way possible. I would NOT stay at this hotel even if it was the last one on North Africa. I hope you think twice before you do, too. They will take your money and send you to the street! You are nothing more than an "ATM" to them!

The property is in a great location. The views of the Pyramids are amazing food was ok

Everything

Very good location the rooftop has an amazing view!

Me gustó el hotel, muy tranquilo y todo funcionaba excelente

Excellent service

From the moment I booked via Expedia, service was flawless. Gamal, the hotel manager, contacted me immediately and stayed in touch throughout, helping us plan every detail from Sharm El Sheikh to Cairo. He made us feel safe and cared for before we even met him. The hotel is quaint and cosy, and the view of the Pyramids is unreal! You couldn’t get closer unless you stood on them. Clean room, comfy bed, good shower, solid breakfast, great coffee. Everything we needed. Gamal organised all our excursions exactly how we wanted, with total transparency, no hidden costs. He also arranged a surprise birthday cake for me during our Nile cruise, which was incredibly thoughtful. A huge thank you to Mohammad, our driver, who picked us up at the airport and stayed with us throughout. He was warm, funny, and gave us local insights that made every drive feel like time spent with a friend. And Sherif, our guide, was amazing, so knowledgeable, honest, and helpful. He kept us from falling into tourist traps and took incredible photos of us throughout the trip. Every day felt like we were exploring with a friend, not just a guide. If you’re going to Cairo, book with Gamal and his team. I was anxious about scams, but they made us feel completely safe and welcome. Genuinely the best choice in Cairo.

There is a lot of panhandling outside of the hotel which can be alarming. The hotel itself is a great stay, with beautiful views.