Corporate Suites Butler Brothers Dallas

The property is nice. We had to call the property to get the entry code and they said you never made the $250 deposit. We said it was never requested from us or we would have. So they sent a sketchy PayPal link, we got the entry code and it didn't work. Another guest let us in at 4:45 when we arrived at 3:00. Parking was velvet only which was included in the price. But, when we checked out we waited 1hour and 30 minutes in a line to get our car back. If you don't read the fine print you will not get your deposit back. You have to request it with a PayPal email or they will not send it. I loved the priority but I will not stay here again. Update its been over a week and I still haven't heard anything about my deposit being returned.

A different kind of place, with self check in, using a number of code numbers. It worked OK. But many of us staying there had some difficulties with the system. The room was very big and nice. In like an old warehouse with super tall ceilings very thick walls, very quiet, very convenient in the downtown. There was a strong smell of mothballs, that some of the other residents, and I wondered about. We could also hear from the local residents, some of lived there as an apartment, that they weren’t so happy about the spaces that were being rented out short term.

Booked here because of proximity to Kay Bailey Convention Center. They sell themselves as corporate condos. When sales reps got to location, they said they felt unsafe and was confused on the refundable deposit via PayPal. I tried calling front desk and could not understand employee. They tried calling me back several times and after one ring would hand up. Very sketchy business and they would not budge on refunding me any money for the three rooms we did not use or check in. Would not recommend for business or pleasure.

The check in process was the worst there was a line of us outside in the heat trying to get into the building. the deposit should be taken right away and the code for the room sent the morning of check in. If you are going to be at the convention center it is a great location for that

The apartment was very clean. What I did not like was after I got there I was hit with a $250 fee that was not mentioned prior to my arrival. This was a test run for a year project. I will not be using this service for my weekly three-day stay in Dallas for the next year. I would not recommend this property for single females due to the high number of homeless in the area.

Very disappointed, problem with checking in they give me the wrong code for the door, also the soon I walking in the apartment a very strong smell come from the shower curtain very dirty and smelly I did send a text to them but never got a answers no one come to change the shower curtain. Sofa bed in the living rooms was disgusting full of stains and also broke, need more kitchen supplies was very limited. Also they need to have a dolly was very hard to transport my luggage's to my room, they took more the 24 hrs. to refund my deposit.

Looked clean, but as we started turning on lights numerous roaches came out.. it was so disgusting to see one on the bed, behind pillow! No wonder there a distinctive smell as we walked in, it was insecticide!. Horrible experience for my children and I, had to look for another place to spend the night at. By the looks of it, doesn’t seem like they care for guest satisfaction, once mentioned to staff, he only laughed. Waste of time and money!

DO NOT STAY HERE. They will try and con you into a cash or cash app deposit and then even if you pay via credit card to and keep it. I have photos of the room before and after and the communications. I am having to take legal action against them through my credit card company to get the refund.

Horrible worst experience ever

Horrible customer service