The Marley by AvantStay – Mid-Century Modern Retreat with Pool & Mountain Views

We loved it !

Fantastic

Would NOT recommend this hotel. The AC in my room was broken and it was 85 degrees in there. They claimed they sent a tech to fix it yet it was very warm in the room all weekend. And now they're refusing to give me any sort of refund. Do not stay here!

We chose the Marley because it looked cool in the pictures. We had room 4 which was a good size and included a very dirty back patio. The shower would give you approximately 2 1/2 minutes of hot water, not good. What was truly troubling is how they handle check in and customer service, it's all done remotely by texts. You receive codes for both the gate and your room, not to be accessed until 4pm. I've traveled to Palm Springs at least 30 times and have always been able to use the pool prior to check in, not here ! I spent 3 hours on back and fourth texts requesting to do so. I also sent texts for service issues and questions, some not to be answered for 6 hours, even when their initial response would be we will get right back to you. The pool was nice and warm but unfortunately the glass tiling in many areas were falling apart.

Unfortunately this was one of those self-serve properties were everything in need has to be text to the other party and then you receive nothing that you need. I wish they could have let us at least use the pool prior to checking in. Also some request did not get responded too for 6 hours which led to a lot of frustration. On the plus side I did like the hotel just not the service. The girlfriend said she would not go back.

Property was private but dated, bathroom shower lraked water out to floor ehile showering. Seats in kitchen where wicker and loose/broken. Bed frame was broken. Pool was nice, i cleaned jacuzzi from debris and water twmp was good. Common area was cool. My friend felt place was unclean/unsafe so we did not spend more than 1 hour there. Hotel tried to double bill me after paid via expedia. Ridiculous. All transactions done online. Access was pretty easy. I can ser the potential.

I booked a stay at The Marley Hotel for my wedding party for Nov 6-10, 2022. The reservation was made nearly a year in advance (in Nov 2021). I found out the night before our arrival that AvantStay (the property's management company) lost our booking and the hotel was actually already occupied with another party for the same dates. Because our booking was for our wedding party, the impact of their error resulted in us having to cancel our plans entirely -- after a year of planning all based on securing the dates at The Marley! Everything from our photographer to our catering was organized around our stay at the hotel and all our guests were from out of town. There was no way for us to find other accommodations on such short notice. To add insult to injury, the managers at AvantStay did not even feel bad or try to rectify the situation! No one from AvantStay called to apologize or offer to help. The customer service rep I spoke with on the phone initially was very kind but our situation called for more urgency and a direct, more personal response. Only after I reached out directly to the hotel owner did AvantStay finally reach out via text on Nov 10. They first offered a $500 coupon and then a $1000 credit for use on a future stay with them within the next year. Objectively, this does not come close to making things right. We had been beyond understanding up to this point and their 'offer' is truly a slap in the face. It does not even begin to acknowledge the immense inconvenience and absolute devastation that their error caused. Even if we wanted to rebook with them next year, their coupon/credit wouldn't even cover a night's stay (our original booking was for more than $10k for 4 nights)! I am truly shocked at the failure to take accountability and total lack of empathy. Do not give these people your business. There are so many other amazing properties in Palm Springs run by people who care about more than their bottom line.