WERFY Luxury Apart-Hotel

Thank you to the cleaners who did a wonderful job to keep the place clean and nice.

Checking in at 4 and leaving at 11 am. We need more time to stay.

was clean

These are basically apartments, but the check-in process was extremely frustrating and complicated. I tried contacting the owner multiple times, but the responses were very slow. You cannot enter the room unless you download a special smart-key app, then enter several numbers and passwords. It was very inconvenient, especially because all the instructions were sent only shortly before arrival. So we had to do everything while standing downstairs in front of the building with our luggage. The digital key did not work at first. After several attempts and contacting the owner again, he changed our room. When the second key finally worked, he told me I still had to wait around two hours for the key to activate because official check-in time was 4 PM, even though the room was already ready and everything was fine. I explained that I had large luggage with me, but the owner simply apologized and said there was nothing he could do because “those are the rules.” As a result, I had to drag my luggage to a nearby café and wait there until the key became active. One important note: there is a reception desk downstairs, but it belongs to another hotel. Do not try to ask them for help to avoid embarrassment, because they will not assist you since your booking is with a different owner who does not actually have a reception desk, and whose responses are usually very delayed.

The location was convenient for my work

Every service, including the door key, was 'online' or through 'App'. There was no one to help or guide at the property. The Door Key on the App needed reloading all the time and would not work even after multiple tapping on the sensor. The support staff sounded indifferent. While checking out, I was locked out and putting the Parking FOB inside was such a hassle.

O custo beneficio foi pessimo. Custou muito caro para o que oferece. Nenhum serviço somente a limpeza do quarto.

Ubicación Vista

Poca iluminación/ habitación Baño sin exhaustor Microwave difícil de usar

Die Ausstattung war sehr gut, und hat es an nichts gefehlt.

good location, facilities, view and value

Online key process, master bedroom shower not fully closeable