Eldopalm Guesthouse

Closeness to town and ambience was immaculate

There’s no sign outside to let you know if you are at the correct location which was tough because no one came to open the gate for about 5 min while my uber honked his horn. Someone opened the gate and we drove in, I was greeted by someone after letting them know who I was but then they ran off. I just stood and waited and a man called over a lady whom led me to a chair to wait for my room to be ready. The room was alright for the price paid but the problem was the noise coming from the common area. There wasn’t an air tight seal on the door and I wasn’t able to fully close the windows in the washroom. Once the ladies went to sleep at 10 PM, a dog barked for what seemed like an hour. I expected a worker to calm him but it didn’t happen. There’s also a cat howling out and then in the morning, a turkey! It seems every thing will have an opportunity to make noise during your sleep here.

The environment was aesthetically appealing.

The shower was not hot enough, especially considering the cold in Eldoret during the time.

I made a confirmed booking, and after driving 3 hours to reach the property, I arrived at the town and no one was there to receive me. I received no instructions, no access info, no message from the host. I tried calling and messaging the host multiple times with no reply. Only when I was 1 minute away, he called to say the place is actually busy and he cannot host me which is completely unacceptable. Then he is asking me to cancel the booking, but this is not my fault. I shouldn’t be the one to cancel, as that would affect my account and make me responsible for a situation I didn’t cause. I also have proof of this conversation with the host, where he admits the place is occupied and that he didn’t answer because there was a “function”. I’m happy to share screenshots if needed.

I like the location convenience The staff were also friendly The room exceptionally clean and well organised. The night was calm, no noise and time allowance for checking out... understandable. I'd recommend the place