Novotel Mexico City World Trade Center

Ubicación, solo estuve 1 noche

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Staff was very helpful, room was clean, dark at night, and quiet. I was very happy that the room and bed were so comfortable. Breakfast is a huge buffet so that you can find things you like no matter your taste - omelets made to order, baked goods, eggs, bacon or sausage or equivalent, potatoes, pancakes, tons of fruit, juices, cereal, etc. The window of time for breakfast was large so that early risers and tired travelers who want to sleep in can be accommodated. The location was great, which is important in this city. It was very safe and had lots of restaurants and stores nearby, so that you not only have a lot of choices for food, but can buy whatever you may need, from toothpaste to clothing.

Really unhappy with the laundry service. This is not part of the hotel, so I didn't consider this when rating the hotel. They shrank some of the clothing, which I'd washed and dried many times prior, so they must have used an acetylene torch to dry them. I also provided specific instructions for one of the two bags of laundry: Do not use dryer, please air dry / line dry. These instructions were provided in spanish and approved by the front desk people to ensure my request was reasonable and grammatically correct. What I got back were items that all reeked of chemical fabric softener, including the tights and bras that I'd specifically asked not to dry in a dryer. I had to take 3 hours to go to a laundromat to re-wash the items. They still stank of chemical fabric softener after 2 more washings. (I do highly recommend the nearby laundry that provides self-serve and drop off cleaning: Lavandería The Laundry Club +52 55 9003 9749 Boston 17A, Noche Buena, Benito Juárez, 03720). Oh,and I should have asked the price. I didn't have time to hand wash and wait for them to dry, but it was a very small amount of clothing so I was shocked when they told me I owed just under $50 US dollars!!!!! And they never gave me back the bags I'd been using for my laundry. Disastrously bad service at an exorbitant price!

Very nice, modern and quite spacious rooms. Super friendly staff at the front desk.

The Wi-Fi didn’t work at all during our stay, I contacted the reception but nothing was done about it. When travel around the world, it is nice to have a Wi-Fi. The breakfast was horrible. Not worth the money. No hams or cheese, very limited selection. I do not recommend.

Me gustaron las camas, muy muy cómodas. Me gustó también el servicio de Nespresso que tienen en la habitación, 2 capsulas por día. La iluminación del hotel. El desayuno de su restaurante muy bueno y a precio competitivo ($330 buffete p/p). Me gustó que está JUSTO en frente del WTC y de la estación del metro bus.

Podría mejorar el refuerzo de las tazas de baño, al estar "pegadas" a la pared, te da la sensación de que se va a desprender la taza cada que te sientas. Podrían mejorar sus tuberías, hay agua caliente y NADA más, no sale el agua fría en la regadera ni en el lavabo a menos que las apagues totalmente y te esperes un par de minutos.

Excelente atención, personal muy amable

nada, todo increíble, gracias NOVOTEL

Great bed and room

Excelentes instalaciones y atención del personal

Nada