The Caye Hotel Caye Caulker

This hotel has a lot of promise but I can’t recommend at this time. The staff are so lovely and the rooms are large and well appointed. Some have balconies with views of the water and are great for people and bat watching at night. There is heavy duty construction at this time - think jack hammering from 8am to 5pm. I’m guessing it will be loud for months and this is the biggest detractor. They are putting in a small roof top pool and an elevator. Hot water is non-existent in the morning. The location is amazing if you can tolerate a little noise. It’s right across front street from the water taxi but also a basketball court where youth play into the evening. Street food vendors show up in the evening and serve yummy food. La Cubana is right across the street and has great food and drinks. There are balconies with a view of the water and it’s great for people watching. The rooms are very clean and spacious. Our phone didn’t work and we had one closet rack broken and the robe we were provided (just one) didn’t have a tie. You can ask for a kettle for hot water and there is an extra mini fridge and safe in the room. Bed was very comfortable. Overall a great place that needs some improvements which they are working on.

No elevator, as other reviews shared. When reaching out to the hotel, no response from email or through Expedia. The check-in process could have been smoother as they made it seem like they weren’t expecting us. They appeared as if they were all knew as they had to ask whenever we asked a question. Additionally, upon checking in, they kept mentioning and adding on comments about fees and another fee and another fee, and a security deposit, separate than what was online.

Attentive & polite staff. Great location steps away from water taxi. Nice room views. There was construction happening at the hotel that had not been previously advertised. This made for added noise & chaos. While there was daily room cleaning, the fresh towels had so many stains on them they almost didn’t feel clean. Though guests can access the rooftop, the bar there isn’t open & the area just looks like a dirty mess.

Very convenient location. Right in front of the ferry. Great space, AC worked well, bathroom had all the needed amenities.

Good 1

The hotel has an excellent location, with comfortable beds and clean rooms. The balcony was a nice touch, and the rooftop space had potential, but it wasn't being utilized—there was no bartender available to order a cocktail. When we requested an iron, we were told there was only one in the hotel and that we would need to borrow it from another guest, which felt unusual. Breakfast is not offered on-site, but the hotel directs guests to two nearby restaurants within walking distance. Namaste was my favorite, with healthy options and delicious smoothies. Unfortunately, the customer service at the hotel was disappointing. The front desk staff, consisting of a younger and an older woman, were unwelcoming. They didn't greet guests as they approached and often appeared to be frowning. On my second day, when I asked the younger woman a question, she avoided eye contact, keeping her attention on her phone, which made me feel ignored. Improving the front desk's customer service with some basic training in soft skills would greatly enhance the overall guest experience. Simple gestures like eye contact, a smile, and a warm greeting could make a big difference.

Cozy friendly comfort gorgeous

Great!

The Caye Hotel provided all that was needed for an expected stay on an island. They were accommodating and had the facilities to ensure all 10 of us (including 2 young kids) were well taken care of. Word of the wise though... If you have elderly or young ones, please get the first floor or 2nd at most. Those stairs are quite a trek. Showers were large. Front was awesome. AC worked brilliantly.