Mountain Majesty

Blankets dirty

Home has potential for a better rating. However, there are so many negative factors that make this rental overwhelmingly negative. The biggest and worst of all is the driveway. There was absolutely no disclosure about the UNSAFE conditions the driveway would be. Because it was snowing and icy the driveway became very dangerous. Had we been aware, we would have came prepared. There were little to no resources in the home to plow or clean the driveway. We could not leave the property due to the unsafe driveway. Communication was the worst! Since the very day we arrived we requested assistance or salt or any type of help and none was received. The only response I received was "we are working to see where our team is". No team or communication was ever received after that. The only thing I heard back was, we hope your enjoying your stay please leave us a review. My husband and cousin had to spend the majority of our stay breaking and cleaning the ice from the driveway so that we could safely leave the property. Once we were able to get a car up the drive way to the street, we had to spend extra money to buy salt/ Our stay was meant to be relaxing and turned out to be a difficult and straining job for my husband. On top of being trapped in the house, the house itself was not well equipped to be a rental. No mat at the front door for wet boot entry. All kitchen pots and pans horrible, food sticks. Mugs all have broken handles. Wifi constantly out. I've ran out of space to add more.

The house itself is great! Perfect for our big group! Close to many places. Very close to Diamond Peak Ski Resort, and fairly close to North Star. The few things they have to work on: 1) Pots and pans need replacement, the food gets stock a lot. 2) Only one kitchen towel. 3) No wine glasses 4) Not enough coffee mugs (many have no handles) 4)Not enough towels and extra bedding for a large group. 5) Needs a mat at the main entrance and garage door to the house during winter time. 6) A mop to dry wet floors. 7) The driveway is quite steep and you need chains to get out of it on heavy snow (it would’ve been good to know) We had a hard time getting out with a 4WD and snow tires. In general, it was very good!