Pure Astor House

Parking is a huge problem for those with cars i.e. tourists who don't use public transportation. Very limited, very expensive, and not close.

There wasn't anyone to receive us. We failed gaining access to the property, despite paying for it. We ended up at Travel lodge

Property was ok. Room was clean. Mattress on the bed had collapsed and it was like sleeping on the floor

It was convenient to the public transportation. It was quite noisy at night. No toiletries provided only tissue rolls.

Location was great and just what we were looking for. Ideal for a budget room for one/two nights.

The hotel was really easy to find, the staff were super friendly and the facility was really secure. The actual room was really clean and you have a small kitchenette to be able to cook basic meals. There is a shop literally 30 seconds up the street that stays open late which is perfect. The placement of the hotel is right between the City centre and the hoe/ barbican which was perfect for me and allowed really easy access to both.

This is a fraudulent company which should be removed from hotels.com. They falsely accused me, a non-smoker, of smoking in the room. They also accused me of causing damages, while I’m 100% sure I caused no damages at all. Their motivation for doing so was to steal the deposit I paid.

Booked a double deluxe room … was very small and basic certainly not what I would class as deluxe at any means … room was incredibly hot and windows only opened 1 inch however was a fan but just circulated hot air. Was advertised as having a tv a tea facilities neither supplied and front desk unhelpful complained after stay took 1 week to reply with the answer no refund despite not supplying what was advertised…. Won’t be staying again was above poor especially customer services

The best location for holiday stay in Plymouth! Right in the heart of city centre. Reasonable price for a modern studio with a nice functional kitchenette and a fridge. The mattress and bed linings are just ok, not very good quality. Cleanness is basic. If revisit Plymouth, I would book again.

It was a really nice stay very clean it was very hot but that can’t be helped staff were excellent and fully attentive but not intrusive will definitely stay again fantastic prices