MainStay Suites Dallas Northwest - Irving

Unfortunately some other patrons of the hotel were smoking marijuana both outside in feont of the facility and also you could smell it in some of the hallways. Our room smelled musty when we checked in but management was able to change our rooms.

TERRIBLE TERRIBLE TERRIBLE! BEWARE!! ROACHES, POT SMOKING, ABSOLUTELY DISGUSTING, STAINS ON THE WALLS ANS CARPET. PLACE NEEDS TO BE BULLDOZED. NOT TO MENTION TERRIBLY SKETCHY AREA. DONT EVEN THINK ABOUT GOING HERE. SLEEP IN YOUR CAR.

Worked out great, clean, friendly and efficient staff, basic complementary continental breakfast. Comfortable beds, great pillows. Stayed for four days for a hockey tournament, the refrigerator, microwave, and free breakfast saved us a lot of money.

When we arrived to the room there was an old plate of food in the fridge & neither lights in the kitchen worked. Tv kept skipping like it didn’t have signal!

Clean room with good kitchen facilities. Good size fridge. Great that we could use extra cooking appliances if needed.

Bed was a bit hard and ice machine broken on our floor

From the outside it looks clean. But once you go in, it has a strong odor, the floors were dirty. The odor smell got stronger once we went up to our room. The hallway floors were dirty and the strong smell.

Friendly service, clean room, the window treatments could cover better. Would prefer less lights during night time.

The room we received (104) was super humid. This made it uncomfortable especially at night. The ac was cold but was not removing the humidity. The shower leaked water into the bathroom floor & the bathroom door rail came off periodically which caused us to trip. On a positive note the room was clean and spacious.

Checking in was smooth, and the front desk staff was courteous. However, the overall experience left much to be desired. The pervasive use of strong air fresheners throughout the hotel was overwhelming and unpleasant. Upon entering our room, we found the thermostat set to 85 degrees, and it was not cooling properly. When reported, the staff opted to reset the system rather than offer a room change, advising us to “wait a few minutes” for it to cool down, which it never adequately did. The cleanliness of the room was below expectations. The bathroom features a sliding barn-style door with significant gaps on either side, offering virtually no privacy. Basic amenities were missing. There was no shampoo provided, water pressure in the shower was extremely low, and the towels were rough and uncomfortable. Additionally, there were no sheets or blankets available for the pull-out bed. Only one elevator was operational during our stay, causing delays. The continental breakfast was minimal and disappointing. Given the number of alternative accommodations in the area, I would not choose to stay here again.