Hotel Altus Palace - Destigo Hotels

We visited Wroclaw for my husbands birthday over New Year. After reading reviews i contacted the hotel to ask if it was possible to have a room away from the tram line which runs right past and to make them aware it was a special occasion. They offered balloons in the room which i had to pay for (no problem with that) but they were a little disappointing (5 standard latex balloons). We also ended up with a room right on the tram side which you really can hear and feel when the tram passes...but you get used to it. The hotel itself is really lovely though. The decor was gorgeous, it was absolutely spotless and the hotel is in a great location so you can walk everywhere. Some of the front desk staff weren't too friendly, you didn't get a hello or goodbye when greeting them when passing the desk but its not a huge issue and maybe just a difference in cultures. The spa was also a lovely addition that we used a number of times. Overall i would definitely recommend Altus Palace and if i was to visit would absolutely stay there again.

Great hotel , everything great apart from the fact that spa was very small and it was loud with few small kids playing in a tiny pool. That should introduce children hour at the pool .

We booked this hotel expecting a luxurious room and a relaxing wellness stay, but our experience was mixed. The room we were given had windows so high above our heads it felt like a prison cell—not terrible, but certainly not what we anticipated. I asked if we could switch rooms, but unfortunately, there were no alternatives without the same issue. The breakfast, however, was absolutely superb. It offered everything you could want, and the service was attentive. That said, there was one notable issue: when we were seated, a silverfish was crawling on the table. We didn’t sit down and called a waitress to address it. The silverfish was still alive and scurried away before the waitress could grab it with napkins. Rather than offering us a different table, she asked if she should simply change the tablecloth. While I agreed, it was an awkward situation as we stood there watching her clear the table, find the right-sized tablecloth, and reuse the same silverware, which the silverfish had crawled over. That made us a bit uncomfortable. A 5-star hotel should have a better protocol for handling such situations, like immediately relocating guests to a new table. On a brighter note, the breakfast itself was delicious—truly one of the best I’ve had! The spa experience was also a mix. While the amenities were clean and well-maintained, the water in the Jacuzzi was disappointingly not warm enough to relax in. We had to warm up in the sauna instead.

This hotel was clean, comfortable and beautiful. Highly recommend. Staff was friendly and helpful

A beautiful hotel with excellent evening meal and superb breakfast, though a little pricey in restaurant. Everything was of superb quality. Loved it. Only draw back is that some rooms are noisy due to the tram going within six feet of side of hotel. Notwithstanding this excellent and we would highly recommend.

Excelent hotel great service

Beautiful hotel and very friendly staff. Location is ideal for walking around and visiting the Christmas markets

Clean, quiet, comfortable, convenient location. Kind service. Lovely town.

Beautiful property, in excellent condition.

Perfect location